Based on your description, it seems that you cannot open the Settings page and the Windows icon is unresponsive.
What changes were made to your computer before this issue occurred?
Try the steps suggested by the AI below, and if the issue still persists, try a repair in-place upgrade while keeping your files and apps. This can help fix or replace any corrupted files that may be causing the problem.
Note: Before doing so, unplug all unnecessary external peripherals connected to your PC, and temporarily disable any third-party antivirus program to avoid interference.
- Click the 'Download now' button under 'Windows 11 Disk Image (ISO)' and save it to your computer: https://www.microsoft.com/software-download/windows11 (Click the third 'Download Now' button.)
- Run the downloaded file and select 'Yes' when prompted by User Account Control (UAC).
- Accept the Microsoft Software License Terms if you agree.
- On the 'What do you want to do?' screen, select 'Upgrade this PC now' and click 'Next.'
(This stage will download, verify, and create the Windows 10 or 11 installation media.) It will take some time to complete.
- Under 'Choose what to keep,' select 'Keep personal files and apps,' then click 'Next.'
- Click 'Install,' and the installation will begin. (This process will take some time, so please be patient.)