https://drive.google.com/file/d/1C3XQbXjIzbMqnJ0eH-rc33V1Im-xDCNt/view?usp=sharing
I viewed the DMPs and found that two of them were caused by the Ntoskrnl.exe, and one by the dxgmms2.sys, but feel free to see for yourself
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so, it's been a little over 6 months since it started, I tried to troubleshoot the problem alone but I was unable to do so, any help would be appreciated.
Laptop specs:
CPU: AMD Ryzen 7 7435HS
GPU: NVIDIA RTX 4060 Laptop 8GB
RAM: 16GB
https://drive.google.com/file/d/1C3XQbXjIzbMqnJ0eH-rc33V1Im-xDCNt/view?usp=sharing
I viewed the DMPs and found that two of them were caused by the Ntoskrnl.exe, and one by the dxgmms2.sys, but feel free to see for yourself
Hi, thank you for patiently waiting. As per checking and analyzing the event logs, there are multiple Bugcheck errors on the PC, which means a system failure or a Blue Screen error is happening in the background. In addition, there are multiple WHEA-Logger errors, which are pointing tothe PCI Express Root Port or motherboard. These errors mean there is a hardware-related issue. Can you please check if you have Minidump files on the PC so I can further examine the root cause of the issue?
Press Windows key + E (To open File Explorer)
Click "This PC" > then follow the file path:
C:\Windows\Minidump
Copy the Minidump files and save them to another location, like the Desktop or Documents.
Then please upload it to Cloud storage like OneDrive or any cloud storage you are using, and please share the shareable link here.
To upload and share the link using OneDrive:
Go to this link: https://onedrive.live.com/, then upload the file.
Then, provide the shareable link by following the steps from this link: https://support.microsoft.com/en-us/office/share-onedrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-a82024800c07
Hi, I'm Bernard, a fellow Windows user. I'm happy to help!
This error occurs when there is a corrupted system file on the PC, or there are third-party services that interrupt the processes. Can you please check the System logs on the PC so I can further examine the root cause of the issue?
To share the System logs, please follow the steps in the link below:
Press the Windows key + X, then select "Event Viewer"
Click the drop-down of "Windows logs"
Right-click System > click Filter Current logs > Check: Critical, Warning, and Error > Hit OK
On the right pane, click "Save Filtered Log File As..."
Save the System logs file to your desktop and share it by following the steps from the link:
Note: You can also use your preferred cloud storage to upload and share the logs.