Can't sign in to new Samsung phone, error message

Question

Can't sign in to new Samsung phone, error message

Kem8blue 0

I've recently switched from Iphone to Samsung and when I sign in to outlook it gives me an error message. I've tried adding a calendar as another way to login rather than directly through the Outlook app and I receive the same message.

I've also tried to find a QR code to login on my other devices, but cannot find anything in the Mac Outlook app or web account.

Any ideas? Thanks!

Kem8blue 0 Reputation points

2026-03-04T23:01:40.2566667+00:00

Also, I've tried uninstalling and reinstalling the app.
John Jefferson Doyon 65,565 Reputation points Independent Advisor

2026-03-04T23:46:04.8933333+00:00

Hi, I'm John!

First, what exact error message do you see when you try to sign in? Please type the message here if possible.

Are you signing in with a personal Microsoft account (Outlook.com/Hotmail) or a work/school account?

Are you using the Outlook mobile app from the Google Play Store?
Kem8blue 0 Reputation points

2026-03-05T00:35:45.59+00:00

Hi John!

First, what exact error message do you see when you try to sign in? “Please retry with a different device or other authentication method to sign in for more details please see this link. Link does not work fyi.

Are you signing in with a personal Microsoft account (Outlook.com/Hotmail) or a work/school account? Personal. Hotmail.

Are you using the Outlook mobile app from the Google Play Store? Yes

1 answer

Your answer

Kem8blue 0 Reputation points

2026-03-04T23:01:40.2566667+00:00

Also, I've tried uninstalling and reinstalling the app.
John Jefferson Doyon 65,565 Reputation points Independent Advisor

2026-03-04T23:46:04.8933333+00:00

Hi, I'm John!

First, what exact error message do you see when you try to sign in? Please type the message here if possible.

Are you signing in with a personal Microsoft account (Outlook.com/Hotmail) or a work/school account?

Are you using the Outlook mobile app from the Google Play Store?
Kem8blue 0 Reputation points

2026-03-05T00:35:45.59+00:00

Hi John!

First, what exact error message do you see when you try to sign in? “Please retry with a different device or other authentication method to sign in for more details please see this link. Link does not work fyi.

Are you signing in with a personal Microsoft account (Outlook.com/Hotmail) or a work/school account? Personal. Hotmail.

Are you using the Outlook mobile app from the Google Play Store? Yes

Answer 1

Based on similar Outlook-for-Android login issues on Samsung devices, the most effective fix is to completely remove and reinstall the Outlook app (and any related Microsoft apps) on the Samsung phone, then sign in again from scratch.

Recommended steps:

On the Samsung phone, uninstall the Outlook app.
If Microsoft Teams is also installed and using the same account, uninstall it as well (they can share sign-in components).
Restart the Samsung phone.
Reinstall Outlook for Android from the Google Play Store.
Open Outlook and add the account again using the normal sign-in flow.

If sign-in still fails in Outlook after reinstalling, test the account in a browser on the Samsung phone (for example, by signing in to Outlook on the web). If browser sign-in also fails, follow the guidance for general Outlook mobile sign-in problems:

For a Microsoft personal account, use the sign-in helper to detect and fix account issues: Start.
For a work or school account, use the Reset password link if allowed, or contact the organization’s IT admin.

If the account signs in successfully in a browser but not in the Outlook app after a reinstall, the problem is most likely with the app environment on the device, and continuing to use Outlook on the web or contacting Microsoft support would be the next step.

References:

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Can't sign in to new Samsung phone, error message

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