Installing microsoft 365 on laptop and phone

Question

Calendar events added in my laptop donot appear in my new IPHone 17 but calendar events entered on my Iphone appear on my laptop. Calendar events didnot transfer whenphone updated

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Moved from Microsoft 365 and Office | Access | For home | Other

Answer 1

Hello Donna Whitaker

Thank you for reaching out to Microsoft Q&A forum

I can see that in the title of this thread you are talking about installing Microsoft 365 on laptop and phone. So, I would like to ask what type of issue you are facing when installing Office 365 on your laptop and phone?

Next, about your issue with calendar event. Are you referring to Outlook calendar event on your laptop and iPhone?

If yes, then here is a solution I found that could help you:

In Outlook iOS: Tap your profile/initials > Settings (gear icon) > select the account > Reset Account.

This will refresh the local sync store which can fix issue with Outlook iOS when one device stops reflecting changes from another.

Here is the thread of a user with similar issue for you to read more about their solution to this problem:

https://learn.microsoft.com/en-us/answers/questions/4629694/outlook-calendar-events-created-on-iphone-not-on-o

If you need more assistance, feel free reply back to this post. I'll be happy to help.

Answer 2

Calendar sync is working one way (iPhone → laptop) but not the other (laptop → iPhone). This usually means either:

• The iPhone is not using the same account/calendar as the laptop, or
• The account on the iPhone is not set up with a sync method that supports calendar (for example, IMAP instead of Exchange ActiveSync), or
• Calendar sync is disabled for that account in Outlook or iOS settings.

Work through these steps in order:

1. Confirm the same account and calendar are used

• On the laptop (Outlook or Mail/Calendar app), check which email account the events are being created under (for example, Outlook.com, Microsoft 365, Gmail, iCloud).
• On the iPhone, open the Calendar app, create a test event, and check which calendar it is saved to (e.g., “Outlook”, “Exchange”, “Gmail”, “On My iPhone”).
• Ensure both devices are using the same online calendar (not a local “On My iPhone” calendar).

2. Make sure the account on iPhone is set up with a protocol that syncs calendar

• IMAP and POP can only sync email, not calendar or contacts.
• The account on the iPhone must be added as an Exchange/Outlook/ActiveSync-type account or via the Outlook app so calendar and contacts can sync.
• If the account was added as IMAP, remove it and re-add it using the method for Exchange ActiveSync (for example, by using the Outlook app for iOS).

3. Check Outlook app calendar sync settings on iPhone (if using Outlook app)

• Open the Outlook app on the iPhone.
• Go to Calendar and tap the three lines in the upper left.
• Under the email account, make sure Calendar is selected.
• If the email address is not listed or Calendar is off, the account is not set up for calendar sync; remove and re-add the account using Exchange ActiveSync, not IMAP.

4. Allow Contacts/Calendar access for Outlook on iPhone

• Open Settings on the iPhone.
• Scroll down and tap Outlook.
• Ensure Contacts and Background App Refresh are turned on.
• Then open Outlook → Settings → tap the account → make sure Sync Contacts is enabled.

5. Reset the Outlook account on the iPhone If events from the laptop still do not appear:

• In the Outlook app on iPhone, go to Settings → tap the account that is not syncing → Reset Account.
• Check if new events created on the laptop now appear on the phone.

6. Remove and re-add the account on the iPhone If resetting does not help:

• In Outlook on iPhone: Settings → tap the account → Delete Account → Delete From This Device.
• Add the account again using the Outlook for iOS setup flow so it uses Exchange ActiveSync (not IMAP).

7. Be aware of mobile date-range limits Even when sync is working, mobile devices only show a limited history:

• For Exchange/Outlook/Microsoft 365 accounts on mobile: typically events from the past 2 weeks and all future events.
• For Google/iCloud on mobile: typically events from the past 2 weeks and up to 6 months in the future. If the missing events are very old or very far in the future, they may not appear on the phone even though they exist in the online mailbox.

If, after these steps, events created on the laptop still do not appear on the iPhone, the ActiveSync relationship may be corrupted. In that case, remove the mobile device partnership from the mailbox (via Outlook Web App → Settings → Options → Phone → Mobile Devices, delete the device), then remove and re-add the account on the iPhone again so a fresh ActiveSync relationship is created.

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References:

• Can't sync calendar and contacts with my phone or tablet
• Where are my email messages or calendar events in Mail and Calendar for Windows 10?
• Calendar on mobile device isn't synced to the calendar in an Exchange Online mailbox when you use Exchange ActiveSync
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