This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 36%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJL%3C/text%3E%3C/svg%3E)
Hello Microsoft Support,
We urgently need assistance with a Microsoft 365 sign-in issue.
Our organization is currently locked out of our Microsoft 365 tenant because the Microsoft Authenticator verification is not working. The Authenticator app does not show any approval request or verification code, so MFA verification cannot be completed.
This issue is affecting our administrator account, and unfortunately this is the only Global Administrator account in our tenant. Because of the MFA issue, the administrator account is locked and we currently have no administrative access to our Microsoft 365 tenant.
As a result, we cannot sign in to reset or re-register MFA.
Tenant domain: <PII REMOVED> Administrator email: [<PII REMOVED>]
Contact phone: <PII REMOVED> Contact email: <PII REMOVED>]
Country:<PII REMOVED>
This issue is blocking access to our Microsoft 365 services. We would greatly appreciate urgent assistance to reset MFA or restore access to the administrator account.
Our tenant is locked due to MFA on the only Global Administrator account, and we currently have no alternative admin access.
“We would greatly appreciate your prompt assistance.”
A cloud-based identity and access management service for securing user authentication and resource access
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 10%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Hello Jeong lena
Thank you for reaching out to Microsoft Q&A.
To resolve this, we need to engage the Data Protection team via a support ticket to unblock your access.
To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the requested details via private message only: -
Please send me the detail via private message. So, we can assist you further
Hello Jeong lena
We engaged with the Microsoft Data Protection team and have received confirmation that your MFA issue has now been resolved.
Please verify the access from your end and let us know if you continue to experience any issues.
Thank you for contacting Microsoft Q&A!