Azure Refund Delay - Need Urgent Help (Invoice G139389174)

Question

Posted by: Ashwinkumar Sethi (Student Account)

Issue Summary:
Refund of ₹2,400.66 approved on Feb 14, 2026 for unexpected Azure charges (Invoice G139389174 - "Microsoft Azure Network Address Standard" via STP gateway), but no credit received on my card (ending 8365) even after 19 days past approval and 8 days past expected date (Feb 25, 2026).​

Timeline:

Jan/Feb 2026: Charged ₹2,400.66 despite student account status; Auto-Pay enabled unexpectedly.​

Early Feb: Requested refund via Azure support.

Feb 14: Refund approved; email confirms processing by Feb 25.​

Feb 25: Checked bank—no credit (today was expected date).

March 1-5: Multiple checks with bank (no record received); new support ticket submitted, no response yet.

Details:

Billing Account: Ashwinkumar Sethi

Invoice: G139389174 (₹2,146.05 + ₹254.61 tax) ​
Student Status: Active student should qualify for waivers/credits.
**Actions Taken:
**Contacted bank they confirm no refund initiated from Microsoft. Azure Portal support ticket open (no updates). Waited beyond expected window.

Request:
Escalate refund confirm if processed to gateway/bank.
Provide tracking or direct contact from billing team.
Disable Auto-Pay and review student account to prevent future charges.

Answer 1

Hi,

I recommend you create a new billing support request so that you can speak to billing engineer and ask about the status of your refund. Billing support is free.

Please carefully follow my instructions below to create new billing support request without getting stuck in endless loop.

If you have issues creating ticket please let me know in a comment.

1. Navigate to this link to start the process:

https://portal.azure.com/#create/Microsoft.Support

2. Enter billing in the box and click Go

3. Select Billing and click Next

4. Select your subscription from the dropdown and click Next

5. At this point there will be a delay of several seconds, and then various options will be displayed. Click Create a support request button at the top. DO NOT CLICK any of the other options.

6. Fill out screen, Summary, Problem type, Problem subtype, then click Next button at bottom. You may need to select different Problem/subtype than shown below

7. There will be another several second delay, and then some solutions will be displayed (this is similar to above). DO NOT CLICK any of the solutions, instead click on Return to support request button in upper left corner, similar to below

8. Now you are back at support case. Click Next button at bottom to continue to Additional details tab. Fill out information as required, one of the items you may need is your Subscription ID.

You can open separate browser tab and navigate to your subscription in portal, the ID is there, click the copy button to the right of it, then paste it into the box on Additional details tab. Click Next to advance to Review + create tab, then click Create.

You should receive an automated email within a few minutes and then be contacted by support within 1 business day.

Please click Accept Answer and upvote if the above was helpful.

Thanks.

-TP

Answer 2

For an Azure billing refund that was approved but not received by the expected date, the only supported path is to work directly with Azure billing support; community channels cannot access or escalate individual billing accounts, invoices, or payment traces.

Use these steps to move this forward:

1. In the Azure portal, create or update a billing support request
   • Go to the Azure portal.
   • Create a Billing support request (or open the existing one) and include:
     • Invoice number (G139389174).
     • Refund approval date (Feb 14, 2026) and promised refund-by date (Feb 25, 2026).
     • Card last four digits (8365) and confirmation from the bank that no credit has been received.
   • Ask support explicitly to:
     • Confirm whether the refund has been posted from Microsoft’s side.
     • Provide the payment reference/ARN that the acquiring bank can use to trace the refund.
2. If the subscription was obtained through a CSP partner (not directly from Azure)
   • The CSP partner (direct or indirect provider) must open the billing/credit request with Microsoft on the customer’s behalf. Indirect resellers cannot submit credit requests directly and must work through their provider.
   • The provider should follow the documented credit-request process and then relay the status and any payment trace details.
3. For any Azure billing questions or unexpected charges
   • Use Azure billing support as the primary contact channel for:
     • Unexpected Azure consumption charges.
     • Credit/adjustment requests for Azure services.
     • Clarification of billing cycles and refund postings.
4. To prevent future charges
   • In the Azure portal, cancel or disable the Azure subscription if it is no longer needed, and remove or update the payment method as appropriate, following the guidance in:
     • Cancel your Azure subscription.
     • Change your Azure payment method.
   • For student accounts, also verify in the portal that only the intended, benefit-based subscription is active and that no pay-as-you-go or other billable subscriptions remain enabled.

Only Azure billing support can confirm whether the refund has been sent to the gateway/bank, provide transaction identifiers, or adjust the account further.

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References:

• Cost Management + Billing frequently asked questions (FAQ)
• Which support portal should I use?
• How to get a refund on a Microsoft subscription
• How to investigate a billing charge from Microsoft
• How and when to request a credit from Microsoft
• How to engage with Microsoft Operations