I'm not able to schedule GH-300 Exam

Question

Getting **
Unexpected error**

**We encountered an unexpected error. Please try again later. If this issue continues, please contact site support.
**error when I tried to schedule the exam. and I tried to purchase with my India CC and that also not working.

It is very urgent please resolve asap

Answer 1

Are you seeing ERROR_VUE_WIDE_BLOCK in the URL when you try and schedule the exam?

ERROR_VUE_WIDE_BLOCK is typically because your account has been blocked by Pearson Vue which normally happens because of multiple failed payments. You need to contact Pearson Vue support using the link on https://aka.ms/CertificationSupport to get the block lifted.

Answer 2

The “Unexpected error” during exam scheduling or voucher purchase is a known type of issue and must be handled through official support channels; it cannot be fixed from the user side.

Use these steps:

1. Open the Microsoft credentials support page and submit a ticket
   • Go to https://aka.ms/credentialssupport
   • Sign in with the same Microsoft account used for the exam.
   • Click Continue and complete all required profile fields, then Save.
   • Open https://aka.ms/credentialssupport again.
   • The page will auto-select Product Family: Learning and Service: Microsoft Credential.
   • Describe the “Unexpected error” when scheduling GH-300 and that India credit card payments are failing, then submit the request.
2. If the error appears specifically at the Pearson VUE step
   • Some “unexpected error” messages are caused by Pearson VUE account issues (for example, payment-related blocks such as ERROR_VUE_WIDE_BLOCK).
   • Use the Pearson VUE support link exposed via the certification support page at https://aka.ms/CertificationSupport to contact Pearson VUE and ask them to check and clear any account blocks.
3. If the issue is related to the Learn profile (name, profile data, etc.)
   • Ensure the Learn profile is complete and the legal name matches the ID, as incomplete or incorrect profile data can prevent scheduling.
   • If any profile-related problem is suspected (for example, incorrect legal name), use the same credentials support process above to request a correction.

Because this is an account- and payment-level problem, only Microsoft Certification Support and/or Pearson VUE can resolve it; raising a ticket through the links above is required, especially for urgent cases.

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References:

• I am not able to register for sc200 exam. It;s showing unexpected error. - Microsoft Q&A
• Exam schedule error - Microsoft Q&A
• How we get certification certificate after exam pass, didn't received from last 6 months - Microsoft Q&A
• Register and schedule an exam
• Unexpected error; please contact Microsoft Technical Support