Download certificate

Question

I have passed AZ-104 Certification.

But it is not showing in my profile.

How can I download it and share with credly?

Answer 1

Certifications can be found on Learn under https://learn.microsoft.com/users/me/credentials/?tab=credentials-tab

https://learn.microsoft.com/credentials/certifications/missing-certifications

Microsoft stopped using Credly for certifications in 2024

https://learn.microsoft.com/credentials/certifications/cred-share-validate

Answer 2

AZ-104 should appear as a certification in the Microsoft Learn profile and Certification Dashboard once the exam result has been processed. To view, download, and share it, follow these steps:

1. Verify the certification is issued
   • Sign in to the correct Microsoft Learn account used to register for and take AZ-104.
   • Go to the Learn profile and open the Credentials / Certifications area to confirm AZ-104 is listed.
   • If AZ-104 is missing, follow the guidance in Missing Exams or Certifications:
     • Confirm the exam was actually passed and that all requirements for the certification are met by checking the relevant exam/certification details pages.
     • Make sure the correct Learn profile is used (if there are multiple accounts, sign in with each and check).
     • If it still does not appear, contact Microsoft Credentials Support as described in the Missing Exams or Certifications article.
2. Access and download the certificate / transcript
   • From the Certification Dashboard, use View Certificates to see available certificates and download them, or use View Transcript to download a PDF transcript:
     • Certificates: From the dashboard, select View Certificates, then download the certificate file.
     • Transcript: From the dashboard, select View Transcript, then choose PDF to download a copy, or Share to generate a shareable URL.
   • Alternatively, from the Learn profile, open Transcript and use Print → Save to PDF to generate a PDF that can be shared.
3. Share with Credly
   • Microsoft badges are issued via Credly (formerly Acclaim). After AZ-104 is recognized on the Microsoft side, a digital badge is made available through Credly:
     • Look for an email from Microsoft or Credly’s Acclaim platform inviting acceptance of the badge, or
     • Create/sign in to a Credly account using the same email address that Microsoft has on file.
   • Once the badge is accepted in Credly, it can be shared to LinkedIn and other platforms directly from Credly.

If AZ-104 still does not appear in the Learn profile or Certification Dashboard after verifying accounts and waiting for processing, open a case with Microsoft Credentials Support as outlined in the Missing Exams or Certifications guidance so they can correct the record.

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References:

• Missing Exams or Certifications
• Access your certificates, badges, and transcript
• View and share your transcript
• Sharing Microsoft Credentials
• Certification process overview
• How to Claim Your Digital Badge—and Why (updated)