problem with mobile bing app and orders being voided without any reason

Question

I am writing to request assistance regarding an issue with the mobile Bing app on my iPhone 16. The app is unable to load my profile, which prevents me from properly accessing my Microsoft Rewards account. In addition, some of my recent orders in Microsoft Rewards have been marked as voided. I have already tried all the troubleshooting methods suggested by the support guidelines, including reinstalling the app, signing out and back in, and checking my account settings, but the issue still persists. I would greatly appreciate your help in resolving this problem and restoring normal access to my profile and rewards orders. Thank you for your time and support.

Answer 1

For issues accessing Microsoft Rewards and seeing orders voided, the next steps depend on what is happening with the account and redemptions rather than the Bing app itself.

1. Check for common causes of voided/cancelled Rewards orders Rewards orders can be cancelled or voided for several policy-related reasons:
   • Redeeming points in a different region/market than the one the account was created in.
   • Attempting to redeem in multiple regions.
   • Using a VPN or proxy while redeeming.
   • Using a VoIP phone number instead of a mobile or landline for SMS verification.
   • The specific reward being out of stock or unavailable.
   Review recent activity and ensure:
   • No VPN/proxy is active on the iPhone when using Bing/Microsoft Rewards.
   • Redemptions are done only in the home region of the Microsoft account.
   • A mobile or landline number (not VoIP) is used for verification.
2. Verify Rewards order status and details in a browser Since the mobile app profile is not loading, use a browser:
   • Go to the Rewards page and sign in.
   • Select Redeem → Order history.
   • Check the Status of each order that appears voided.
   • For each order, open Order details to see the reward information and, if applicable, the redemption code or link.
   • If a confirmation email was not received, use Resend on the Order history page to have it sent again to the primary email on the Microsoft account.
3. Confirm that redemptions are allowed on the account If redemptions are failing or blocked:
   • Ensure the phone verification code is entered correctly and that there have not been too many failed attempts (which can require waiting before trying again).
   • Make sure the phone number used has not exceeded the allowed number of associated Rewards accounts (maximum of 6 accounts per household on one number).
   • Confirm that the phone number is not VoIP.
   • If an error indicates traveling or being in another region, wait until back in the home region and ensure no VPN/proxy is enabled.
4. Check Rewards balance and dashboard behavior If the Rewards dashboard or balance looks incorrect when it does load (for example, from a browser):
   • Confirm that Give Mode is not enabled, as this can change how the balance appears.
   • Make sure the correct Microsoft account is signed in and that browser data is syncing correctly.
5. When app issues persist but account works in browser If the Rewards account and orders look correct in a browser but the Bing app on iPhone still cannot load the profile, the problem is likely app-specific rather than account-specific. In that case, use the Rewards features primarily via browser and focus on resolving Rewards/account issues (orders voided, redemptions blocked) as above.
6. Contact Microsoft Rewards Support if the account appears incorrectly voided or suspended If:
   • Orders are voided without any of the policy reasons above applying, or
   • The account appears suspended or blocked from earning/redeeming despite following all rules,
   then the Rewards team must review the account directly. Use the dedicated Rewards support channel to submit a ticket so they can investigate the account and order history in detail.

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References:

• Track my Microsoft Rewards orders
• Learn about Microsoft Rewards
• How to redeem Microsoft Rewards points
• FAQs for Microsoft Rewards in SwiftKey
• I can't sign in to my Microsoft account
• I dont know why im suspended from microsoft rewards - Microsoft Q&A
• Points for Bing search - Microsoft Q&A