my copilot pro + hithub account was blocked ticket #[PII removed]

Question

FOR A WEEK GITHUB SUPPORT DIDN'T ANSWER ANY OF MY MESSAGES BLOCKING MY WORKFLOW!

"you are blocking the Critical work flow for the Pro + paid user! according to your SLA within 48 hours the support must be provided. Now it's almost 7 days with no answer! i haven't seen worse services for 390 usd! awfull! i will put it into press and media if you won't activate my copilot pro + paid account that i paid till 22 october 2026 ASAP! you are basically stilling money from me now for a week and stalling my work."

DO SOMETHING HERE! 

Answer 1

Hi George Zen

Thanks for posting in the Microsoft Q&A Forum!

I understand how disruptive this situation is, especially when your work depends on GitHub Copilot and you have an active paid subscription.

However, Microsoft Q&A is a public community forum for fellow users just like you and me. We do not have the ability to access accounts, unblock services, enforce SLAs, or intervene in GitHub support cases. Posting here cannot accelerate or override GitHub’s internal review or enforcement process.

A few important clarifications:

• GitHub accounts and GitHub Copilot are handled by GitHub Support, even when Copilot Pro is paid.
• Microsoft Q&A moderators and contributors cannot activate, unblock, or modify accounts, and we do not have visibility into support tickets or any other GitHub support cases.
• SLA commitments, billing disputes, and account enforcement must be handled directly by GitHub Support or GitHub Billing.

What you should do next:

• Continue following up directly in your existing GitHub Support ticket rather than opening new ones.
• If you believe you are being charged for a service you cannot access, raise this explicitly as a billing dispute with GitHub.

I know this isn’t the answer you were hoping for, but this forum cannot intervene or act on your behalf. The only team that can resolve a blocked GitHub account or Copilot entitlement is GitHub Support.

I hope GitHub is able to get back to you soon and resolve this so you can get back to work.