cant hear audio logitech microphone

Question

I cannot hear any sound on my logitech computers

I switched the port

i checked the settings

dont know what to do

Answer 1

Hi. I'm David, and I'm happy to help you.

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Please clarify the following:

Does the microphone have a standard audio connector (Jack connector) or a USB connector?

Also, share a screenshot of your system information.

• Press "Windows + R", type msinfo32 and press Enter.

Maximize the window and use the shortcut "Windows + Shift + S" to use the screenshot tool.

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I await your reply.

Answer 2

Try these steps in Windows 11 to troubleshoot the Logitech audio issue:

1. Check physical connections
   • Make sure the Logitech device is firmly plugged in.
   • If it uses 3.5mm jacks, confirm they are in the correct ports (green for speakers/headphones, pink for mic, or labeled “headphone”/“microphone”).
   • Try a different USB port if it is USB-based.
2. Verify the correct output device is selected
   • Select the Speakers icon on the taskbar.
   • Select the arrow next to the volume slider to see all audio devices.
   • Choose the Logitech speakers/headset as the output device.
3. Check that sound is not muted and volumes are up
   • Right-click the Speakers icon and open the Volume mixer (or select More mixer settings from the arrow menu).
   • Ensure the device and apps are not muted and volume sliders are turned up.
4. Confirm the device is enabled
   • Select Start > Settings > System > Sound.
   • Under Output, select the Logitech device, then Device properties or More sound settings > Playback tab.
   • Select the device, choose Properties, and under Device usage make sure Use this device (enable) is selected.
5. Run the audio troubleshooter
   • Select Start > Settings > System.
   • Go to Troubleshoot > Other troubleshooters.
   • In the Audio section, select Run and follow the prompts.
6. Reinstall or update audio drivers if the device is not detected or still silent
   • Right-click Start and select Device Manager.
   • Expand Sound, video and game controllers.
   • Right-click the Logitech/audio device > Uninstall device and, if available, check Attempt to remove the driver for this device.
   • Restart the PC so Windows reinstalls drivers automatically.
   • If needed, go back to Device Manager, right-click the audio device, and select Update driver.

If the issue is only with the microphone (others cannot hear audio from the Logitech mic), also check:

7. Set the Logitech microphone as default input and test it
   • Select Start > Settings > System > Sound.
   • Under Input, choose the Logitech microphone under Choose a device for speaking or recording.
   • Open its properties, select Start test, speak, then Stop test and Play the sample to confirm it records.
8. Check microphone privacy settings (if apps cannot use the mic)
   • Select Start > Settings > Privacy > Microphone.
   • Turn Allow access to the microphone on this device to On.
   • In Choose which Microsoft Store apps can access your microphone, turn On for the apps that need mic access.

If none of these steps help and Windows shows “No audio device is installed” or similar, ensure audio drivers are present and working in Device Manager and reinstall/update them as needed.

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References:

• Fix sound or audio problems in Windows
• Fix microphone problems
• How to fix this. no audio device is installed - Microsoft Q&A
• Logitech G560 Speakers detect audio (volume bar moves) but no sound comes out - Microsoft Q&A