Mouse not recognised

Question

error showing usb device is not recognised for my mouse which I have used several times before

Answer 1

Hi! Let me help you with this issue.

Have you tried using all the available USB ports on your machine?

Do you know if the mouse works on a different machine?

Do you have a spare mouse, and does it work when you plug it in?

Answer 2

Use the following steps in order, checking the mouse after each step:

1. Unplug the mouse USB cable or wireless receiver, wait 10–15 seconds so Windows can unload the driver, then plug it back in.
2. Try a different USB port on the PC. If using a desktop, prefer a USB port on the back of the computer, which usually has better bandwidth.
3. If the mouse is wireless and uses a USB receiver:
   • Make sure the mouse batteries are fresh or fully charged.
   • If there is a Reset/Connect button on the mouse and/or receiver, press it to re-establish the wireless connection.
   • If you use a USB hub, remove the hub and connect the receiver directly to a USB port on the PC.
4. If the mouse still is not recognized, test it on another PC. If it also fails there, the mouse may need to be replaced. If it works on another PC, return to the original PC and update the driver:
   • Open Device Manager.
   • Find the mouse under Mice and other pointing devices or under Unknown devices.
   • Open its Properties, go to the Driver tab, and select Update Driver.
5. If the USB port itself stopped responding after repeatedly inserting/removing devices:
   • Open Device Manager (devmgmt.msc).
   • Select the computer name at the top.
   • On the Action menu, choose Scan for hardware changes and check whether the mouse starts working.
   • If not, restart the computer and test again.

If none of these steps help and the mouse only fails on this PC, further USB troubleshooting or service may be required.

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References:

• Mouse and keyboard problems in Windows
• USB port may stop working after you remove or insert a USB device