I accidentally locked my device

Question

I accidentally locked my device

محمد المعداني 0

I found my device; I accidentally locked it and couldn't unlock it afterward.I found my device. I accidentally locked it and couldn't unlock it. I tried logging in from another device, but no icon appeared unlock

0 comments

2 answers

Your answer

Answer 1

Estrella721 36,545 Independent Advisor

Hi,

To clarify, did you lock it online through the Find My Device option in your Microsoft account?

محمد المعداني 0 Reputation points

2026-03-06T03:42:00.9566667+00:00

Yes, I locked it from my personal account, and the internet was working. For your information, I bought the device from someone and I didn't delete their old account.Yes, I locked it from my personal account, and the internet was working. For your information, I bought the device from someone and I didn't delete their old account.
Estrella721 36,545 Reputation points Independent Advisor

2026-03-06T07:19:21.6766667+00:00
I'm sorry to say that if you've locked your device online using 'Find My Device,' there is no direct option to unlock it. This feature is designed as a security measure in case the device is lost.

The only way to regain access is to reset your computer or perform a clean installation.

From the sign-in screen.

Press and hold the Shift button, then click the power icon on your monitor and select Restart while still holding Shift.

This will take you to the recovery menu.

Click Troubleshoot > Reset This PC.

If this doesn't work, you'll need to perform a clean installation of Windows. Please note that this process will result in data loss.

Find an empty USB drive with at least 8 GB of space and a working computer, then follow the steps below:

Click this link: https://www.microsoft.com/software-download/windows11

Under Download Windows 11 Disk Image (ISO), Click on "Download tool now."

Run the tool, create a bootable USB drive or ISO file, and deselect the 'Use the recommended options for this PC' box to choose the correct language and edition.

Once the process is done:

Connect the installation media to your PC.

Start your PC and press any key to continue. Click Next > Click Install Now.

When the Windows Setup starts, follow the on-screen instructions.

Note: If prompted for a product key, click 'I do not have a product key' and then click Next.

Make sure you install the same edition of Windows 11 (Home or Pro) that you previously had installed to avoid activation issues.

For a step-by-step guide with illustrations, click the link below and scroll down to the 'Steps to reinstall Windows with media' section, then expand the 'Clean install' option:

https://support.microsoft.com/windows/reinstall-windows-with-the-installation-media-d8369486-3e33-7d9c-dccc-859e2b022fc7

Answer 2

If the device was locked using Microsoft’s remote lock features, unlocking depends on how it was locked and what account manages it.

If it was locked via Find my device (personal Microsoft account)
- Go to https://account.microsoft.com/devices on another device and sign in with the same Microsoft account used on the locked device.
- Select the device and confirm it shows as found/locked.
- On the locked device, unlock it by signing in with the correct account password (not just a PIN). After a Find my device lock, the full account password is required.
- If the password is forgotten, use the “Can’t sign in” / password reset options for that Microsoft account.
If it was locked via Intune Company Portal / work or school account
- If the device is enrolled with Intune and was locked from the Company Portal app or website, it will stay locked until the correct device passcode is entered locally.
- On the device, enter the same PIN/passcode/password that was used before it was locked. Remote lock does not create a new PIN; it just enforces the existing one.
- If the passcode is forgotten or does not work, contact the organization’s IT/Intune admin. They can see the device in Intune and advise whether a wipe or reset is needed.
If no unlock icon or option appears online
- For personal Microsoft accounts, the online portal does not show an explicit “unlock” button; the unlock happens when the correct credentials are entered on the device.
- For Intune-managed devices, the Company Portal website shows only the Remote lock action and status (for example, Remote lock pending or Remote lock successful). There is no separate “unlock” action; unlocking is done by entering the correct passcode on the device.
If completely locked out (BitLocker or password not accepted)
- If the device is asking for a BitLocker recovery key, sign in to the My Account / Devices page for the work or school account on another device and select View BitLocker Keys for that device. Use the displayed key on the locked device.
- If the BitLocker key is not available there or anywhere else, it cannot be recovered and the only option is to reset/reinstall Windows, which will erase data.

If the correct password or passcode is not known and no BitLocker key is available, the only remaining option is to reset the device (which will remove data) and set it up again.

References:

Share via

I accidentally locked my device

2 answers

Your answer