Cancelling S mode in Microsoft Store

Question

Every time I press the GET button in order to cancel the S mode in the Microsoft Store I get an error message stating "Oops, something went wrong There is a problem with your Microsoft account. To fix this, sign in to account.live.com from a browser."

Went to my account and can't find what is wrong.

Answer 1

Hi!

Welcome to Microsoft Q&A forum.

Based on your test, account is fine since you can login properly. You can do this additional steps and see if it will shows you same results to get out of S mode.

Open Microsoft Store

Click your profile icon (top right)

Click Sign out

Close the Store completely

Reopen Store and sign in again

Then try the Switch out of S mode page again.

You can also try this alternative link to switch out in S mode:

https://support.microsoft.com/en-us/windows/switching-out-of-s-mode-in-windows-4f56d9be-99ec-6983-119f-031bfb28a307#windowsversion=windows_11

Answer 2

Switching out of S mode is handled entirely through the Microsoft Store and the Microsoft account. The error indicates an issue with the Microsoft account being used, not with the S mode process itself.

To switch out of S mode, use one of these supported flows and ensure the same Microsoft account is correctly signed in and working:

1. Confirm the Microsoft account is healthy
   • Open a browser and go to account.live.com as prompted.
   • Sign in with the same Microsoft account used in the Microsoft Store.
   • If prompted for security info, verification, or to accept updated terms, complete those steps.
   • After the account opens normally with no alerts, sign out and back in to the Microsoft Store app.
2. Start the switch from Windows Settings (recommended) For Windows 11 in S mode:
   1. Open Settings > System > Activation.
   2. Under Switch to Windows 11 Pro, select Go to the Store (do not use the Upgrade your edition of Windows link).
   3. In the Store page that opens (Switch out of S mode or similar), select Get and confirm.
   For Windows 10 in S mode:
   1. Open Settings > Update & Security > Activation.
   2. Under Switch to Windows 10 Home or Switch to Windows 10 Pro, select Go to the Store (not the Upgrade your edition of Windows link).
   3. In the Store page (Switch out of S mode or similar), select Get and confirm.
3. Use the direct Store link (if Settings path fails)
   • Use the built-in link to open the correct Store page: Switch out of S Mode.
   • Select Get and wait for the confirmation message.

Important notes:

• Switching out of S mode is permanent; it is not possible to switch back to S mode afterward.
• There is no charge for switching out of S mode.
• If the device belongs to an organization, the administrator may have enforced S mode and blocked switching; in that case, contact the organization’s admin.

If the Microsoft account continues to show problems even after signing in at account.live.com, resolve any security or sign-in issues shown there first, then repeat the switch steps from Settings.

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References:

• Windows 10 and Windows 11 in S mode FAQ
• Switching out of S mode in Windows