I was unable to link my personal email id with my company email id so I am unable to renew my micorosfr exam.

Question

Hi Team,

Because I was unable to link my personal email id to my company email id, I am unable to renew my certification . Moreover, I am unable to download some of the certifications which I have taken using my company email address.

Personal email address :- ******@gmail.com

Work address :- ******@ad.infosys.com

Can you please help me to link both the email address so that I can take my exama nd I can download all those certifications which i have cleared .

Thanks ,

Darshan Udupa U

<PII removed by moderator>

Answer 1

Linking a personal Microsoft account and a work/school account into a single account is not supported. They cannot be merged, even if they use similar or related email addresses.

Use the following approaches instead:

1. Use both accounts side by side
   • A Microsoft personal account and a work/school account must remain separate.
   • They can be used together in products like Outlook, OneDrive, Windows, and Microsoft Edge without merging them:
     • Add both accounts in Outlook and choose which address to send from.
     • Sync work/school and personal files separately in OneDrive and copy files between them if needed.
     • Add multiple accounts on the same Windows PC so each account has its own files and settings.
     • Create separate profiles in Microsoft Edge and sign in with different accounts.
2. Confirm the correct Learn profile for certifications
   • Sign in to Microsoft Learn with each possible login (personal and work) and check the Certifications tab to see where each certification is stored.
   • Certifications taken with the work email will remain associated with the Learn profile that used that work/school account.
3. Renewing certifications
   • Certification renewal is only possible during the 6‑month window before the certification’s expiration date.
   • If a certification has already expired, it cannot be renewed and the renewal link will not be available; the exam must be retaken instead.
4. If certifications are missing or need to be moved
   • If expected certifications are not visible under the account being used, sign in with any other accounts that might have been used when registering for exams.
   • If certifications are still missing or there are account/profile issues (such as needing help aligning records between work and personal profiles), open a case with Microsoft Credentials Support using the official support channel in the documentation.

Because merging the two accounts is not possible, the practical path is:

• Identify which certifications belong to which Learn profile.
• Use the correct account to access and download those certifications.
• Contact Credentials Support if assistance is needed to resolve profile or visibility issues.

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References:

• Combining Microsoft accounts
• Missing Exams or Certifications
• My Certification got expired a day before, can i still get renew link - Microsoft Q&A
• How to download certificates for my modules and learning path completed - Microsoft Q&A

Answer 2

Hello,

For more assistance, please get in touch with Credentials Support.