I need to change the region in my profile so that I can renew my 365 subscription.

Question

I have moved from the Cayman Islands to the UK and now wish to renew my 365 subscription but the payment form wont allow my to us a UK payment card.

Answer 1

Hi Niall,

There are two changes you need to make:

#1:

Go to Settings > Time and Language> Region > Correct country.

#2:

Change the country at https://account.microsoft.com/profile

If it does not solve, you would need to contact Microsoft support.

Please contact Microsoft Support for further assistance.

Please go to the https://support.microsoft.com/contactus page

Type "Chat with someone" option and press Enter.

Please click on the "Contact support" button at the bottom.

Select the Product and Category for support based on your requirements.

The available support methods will be shown to you.

I hope this information helps. If you have any more questions, don't hesitate to reach out.

Otherwise, please take a moment to rate the answer. Wishing you good luck!

Answer 2

To use a UK payment card, the Microsoft account region must be changed to the UK, and any existing Microsoft 365 subscription tied to the old region may need to end before purchasing or renewing in the new region.

Follow these steps:

1. Change Microsoft account country/region to the UK
   1. Go to the Your info page of the Microsoft account profile: Sign in.
   2. Select Edit profile info.
   3. Change Country or region to United Kingdom and save.
2. Understand subscription/region limitations
   • If there is still an active Microsoft 365 subscription for Cayman Islands, a new subscription for the UK region cannot be purchased on the same account until the existing one is gone.
   • Options:
     • Wait for the existing subscription to expire (if the expiration is soon), or
     • Cancel the existing subscription so it can be replaced with a UK-region subscription.
   • For more help with this situation, contact Office support as indicated in the guidance.
3. Add a UK payment method
   1. After changing the account region to the UK, go to the Payment options page.
   2. Select Add a new payment method.
   3. Add the UK card details with a UK billing address.
4. Renew Microsoft 365 using the UK region
   • Once the account region is UK and the old-region subscription is no longer active, purchase or renew Microsoft 365 in the UK region using the newly added UK payment method.

Note: Microsoft recommends changing region only when moving to a new country/region for a long time, because items bought in one region might not work in another and funds in the Microsoft account balance do not move between regions.

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References:

• Change your country or region in Microsoft Store
• Add a new bank or credit card to your Microsoft account
• Microsoft Store & billing help