My good emails are going into my junk or trash once I set up Authenticator

Question

my email was hacked. Now all my emaiLs go into my junk or trash

Answer 1

Hi Barbara,

This is a very common side effect of spam. Typically it goes off in a week or two.

Via https://learn.microsoft.com/en-us/answers/questions/4755693/all-my-emails-go-to-my-junk-box-since-i-was-hacked

You can try the following method: You can log in account.micosoft.com your account on Microsoft's official website, click Security - View Credentials, and check for abnormal credentials, especially for successful login. You can change your account password to protect your account's security. Then, under Security - Manage login methods under "Sign out everywhere", you will see Sign out of all trusted devices, browsers, and apps, this will take effect after 24 hours. This interrupts the situation I described above. You can also click on the link below after logging in with your account. You can view all the platform permissions, and if there is a message for a third-party platform, it means that you will continue to receive messages from the third-party platform through your inbox's email manager. You can click Edit to remove the permission. Sign in to your Microsoft account

I hope this information helps. If you have any more questions, don't hesitate to reach out.

Otherwise, please take a moment to rate the answer. Wishing you good luck!

Answer 2

Follow these steps to stop legitimate messages going to Junk or Trash after the hack and Authenticator setup.

1. Check Junk Email and mark messages as not junk
   • In Outlook.com, open the Junk Email folder.
   • Select messages that should be in Inbox.
   • Choose Not junk > Not junk.
   • This trains filtering and moves them back to Inbox.
2. Add trusted senders and domains to Safe senders
   • Select Settings (gear icon) at the top.
   • Select Mail > Junk email.
   • Under Safe senders and domains, select Add safe sender.
   • Enter email addresses or domains that should never go to Junk.
   • Select OK, then Save.
3. Remove incorrect blocked or spam entries on other devices
   • If a mobile email app (for example on a Samsung device) is configured with the same account, it may be moving mail to Junk/Unwanted based on its own spam list.
   • On that device, open the email app.
   • Go to Settings > General Settings > Spam addresses.
   • Remove any addresses or domains that should not be treated as spam (for example, the primary email domain or important contacts).
4. Check for missing mail in Junk instead of Trash
   • Some messages may be going to Junk instead of Inbox because another app marked them as junk.
   • Regularly review the Junk Email folder and use Not junk on good messages.
   • Note: messages in Junk are automatically removed after 30 days and are not recoverable.
5. Use Microsoft apps where possible
   • To avoid other apps incorrectly moving messages to Junk, use a Microsoft app such as Mail for Windows or Outlook for Windows/Outlook mobile where possible.

If messages are still being misclassified after these steps, use Outlook.com in a browser, continue marking good messages as Not junk, and review any non-Microsoft mail apps connected to the account for their own spam/blocked lists.

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References:

• Filter junk email and spam in Outlook
• New email messages automatically move to the Junk folder in Microsoft Outlook
• Email is missing from your Outlook.com inbox
• Help protect your Outlook.com email account
• Mail goes to the Junk folder by mistake