My work email won't open up in my mobile app!

Question

So confused with my outlook email and it won't open correctly in my mobile app! Need to talk to someone live!!!!! Or someone who can access my computer!!! Very frustrating!!! Please contact me at [Moderator note: personal info removed]gmail.com or call [Moderator note: personal info removed]!!!

Answer 1

Hi @Matt Hardy,  

Welcome to the Microsoft Q&A forum. 

I understand how disruptive it is to have your workflow interrupted when your mobile email isn't functioning as expected. Please let me work together to resolve this behavior in your Outlook app. 

To help me identify the exact cause, please provide a screenshot of the error you see when the app fails to open. Additionally, please include any specific error codes or messages that appear. Having these details is essential for determining a solution. 

Regarding your request for live support or remote assistance, please note that for business accounts, only your IT admin has the authorization to open a support ticket with a Microsoft live agent. If you can reach your administrator, you may share this article to assist them. Get support - Microsoft 365 admin. 

If you are unable to reach your IT administrator at this time, please continue to update me through this thread. I will do my absolute best to help you resolve the application issue here. 

For your security and privacy compliance, please do not post personal information such as your email address or phone number in this public forum. As this is a user-to-user community, no one here has the authorization to reach out to you via phone or personal email. All support requests must be routed through the appropriate secure channels. 

I look forward to your update so we can get this fixed for you.

---

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Answer 2

For a work Outlook account that will not open or sync correctly in the Outlook mobile app, use these steps:

1. In the Outlook mobile app, open Settings.
2. Tap the work account that is not opening or syncing.
3. Tap Reset Account and wait for the app to resync. Then check if mail opens correctly.
4. If it still fails:
   • Go back to Settings > tap the same account.
   • Tap Delete Account > Delete From This Device.
   • Add the account again following the setup steps for your platform (see Outlook for Android or Outlook for iOS in the referenced article).
   • If prompted to set up as IMAP or POP, cancel and instead add it as an Exchange/Exchange ActiveSync/Microsoft 365 account so that mail, calendar, and contacts can sync correctly.
5. If the account works on a computer but not on the phone, the issue is likely with the mobile app. Make sure the Outlook app is updated to the latest version from the app store and that it has permission to access mail, calendar, and contacts in the device settings.
6. Because this is a work (Microsoft 365 for business/Exchange) account, if problems continue, contact the organization’s Microsoft 365 admin or technical support so they can check the account, policies, and device access.
7. If the account is Outlook.com/Hotmail/Live and previously worked but stopped, follow the guidance in Fix Outlook.com email sync issues from the referenced article and, if needed, remove the phone partnership and re-add the device.

For live assistance beyond these steps, use the official Microsoft support/contact options in the references or contact the organization’s IT helpdesk; they can securely access and troubleshoot the device or account as permitted by company policy.

---

References:

• Can't sync calendar and contacts with my phone or tablet
• Troubleshoot Outlook mobile issues
• Optimize the Outlook mobile app for your iOS or Android phone
• Can't sign in to the Outlook mobile app
• Server settings you'll need from your email provider
• I need to speak with a real person and it seems impossible. - Microsoft Q&A
• I need to talk to someone!! - Microsoft Q&A
• Need to speak to a agent I am getting pop up draft scam emails - Microsoft Q&A
• SPEAK TO LIVE AGENT - Microsoft Q&A
• Microsoft authenticator sending me into a spiral - Microsoft Q&A