Billing issue

Question

I am being billed $10.98 monthly, but I paid a yearly fee of $102.99 on June 2, 2025. Why am I being billed the $10.98.

Answer 1

Hi, I'm Bernard, a fellow Windows user. I'm happy to help!

Kindly check if you have other subscriptions that are billing $10.98, then go to: https://account.microsoft.com/services

Look for thesubscription.

Click Manage > select Cancel, then follow the prompts to refund the subscription.

Note: If there is no option for a refund or cancellation, you may reach Microsoft Accounts and Billing support by following the steps below:

Go to this link: https://support.microsoft.com/home/contact

In the search bar, type in your issue, then hit enter.

Scroll down to the bottom and select the blue button "Contact Support"

Answer 2

The monthly $10.98 charge is likely due to a separate subscription or a different billing frequency than the yearly $102.99 payment.

From the provided information, there are several common reasons for seeing additional or unexpected Microsoft 365 charges:

1. A different billing frequency or subscription
   • Microsoft 365 subscriptions can be billed monthly, every three months, every six months, or annually, depending on what was selected at purchase.
   • It is possible to have one subscription billed annually (the $102.99 on June 2, 2025) and another billed monthly (the $10.98).
   • Each subscription or billing profile generates its own invoice.
2. Multiple subscriptions or orders
   • If more than one order or subscription was created (for example, a separate Microsoft 365 or OneDrive plan), each one is billed separately.
   • Changes to existing subscriptions (adding licenses, upgrading, etc.) are billed on separate invoices and can appear as additional charges.
3. Billing after cancellation timing
   • If a subscription was cancelled too close to the billing date (less than 2 days before), one more charge can still occur for the next billing period.

To identify exactly why the $10.98 is being billed and what subscription it belongs to:

1. Go to the Microsoft account Services & subscriptions page: Subscriptions and check:
   • All active subscriptions.
   • Their billing frequency (monthly vs yearly).
   • The next charge date and amount.
2. If the charge is not clear or appears incorrect, investigate the billing charge using the guidance in How to investigate a billing charge from Microsoft.
3. If needed, request a refund or cancel the extra subscription using the steps in How to get a refund on a Microsoft subscription.
4. If self-service steps do not resolve it, contact Microsoft Support for billing help via Contact Microsoft 365 Support.

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References:

• Microsoft 365
• Understand your invoice for your Microsoft MOSA billing account
• Understand your invoice for your Microsoft MCA billing account
• Unable to cancel your Microsoft subscription
• Request refund - Microsoft Q&A
• Cancel a monthly charge on my visa credit card - Microsoft Q&A
• investigate a billing charge - Microsoft Q&A