What service controls access to Office 2024 LTSC

Question

My MS Office Pro Plus 2024 LTSC does not allow access to the Help functions. It pops up the attached window whenever I select Help, Contact Support, or Show Training.

I don't recall turning anything off but would like to turn back on whatever it was.

Answer 1

Hi @George Sinkinson,

Thank you for reaching out to the Microsoft Q&A forum.

Based on the message in your screenshot, the Help, Contact Support, and Training features appear to be blocked because the Office service required for these features is disabled. This usually happens when connected experiences or related services in Office are turned off by administrative or policy settings.

You may want to check the following:

1. Check Connected Experiences in Office

• Open an Office application (such as Word or Excel).
• Go to File > Account > Account Privacy > Manage Settings.
• Make sure “Connected experiences” are enabled. These services are required for online Help and training content to load properly.

2. Check if the device is managed by an organization

If the device was previously connected to a company domain or managed by an organization, a policy may still be disabling these services. In that case, the setting may need to be adjusted by the administrator.

If possible, please also let me know:

• Whether this device is currently managed by an organization.
• Whether the same message appears in all Office applications.

This information will help me better understand the scenario.

Answer 2

Under connected experiences, I enabled 'All connected' and 'Experiences that download...', but not 'Experiences that analyze ...'.

Help works fine now