Onedrive says it is full when it is not.

Question

Hi

I have been using Onedrive for the past 4 years, and I have been very happy with it all.
However today I found that Onedrive won't syncronize the new Excel File I made...

Under status on my local house PC there is the red "X" that indicates that Sync Failed.

When I go online and try to make a new folder in the "My Files" section I get the message:
"Site has exceeded its maximum file storeage limit"

On the bottom left I can see that I have used 9,8GB of 1TB (1%)

Please help me.

I am very dependant that this works for me.

Yours Cencerely

Kenneth Thuesen

Answer 1

Hi, I'm John!

To help narrow down the issue:

1. Are you saving the file to your personal OneDrive, or inside a shared folder / SharePoint site?
2. If you open https://onedrive.live.com does the storage also show 9.8 GB of 1 TB used?
3. Did this start suddenly today, or after syncing a specific folder or file?

If possible, also tell me the exact sync error message when you click the red "X" in the OneDrive icon.

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Click "Add comment" to let me know.

Regards,

John J.D.