User can't view shared calendar

Question

A user I have has been invited to view a calendar and when she clicks the accept button to view it appears empty despite the calendar having many events. When the calendar is shared on outlook and has the box checked for the user to edit, they are switched to reviewer status in the properties. Further investigation finds that when it is shared on outlook online they are seen as a user within the organization and as a user outside the organization. What should be my steps to resolve this issue.

Answer 1

Hi @Alex Hacker,

Thank you for posting your question in the Microsoft Q&A forum.

I would like to provide you with the following information:

To resolve this issue, please try the following steps:

1/ Clear the cache for Outlook Classic

Step 1: Completely close Outlook.

Step 2: Press Windows + R, then enter the following path: %localappdata%\Microsoft\Outlook

Step 3: Locate and delete the cache files (for example, OST files or cached data).

Step 4: Reopen Outlook and check whether the Calendar is displayed correctly.

2/ Create a new Outlook profile

Step 1: Open Control Panel > Mail.

Step 2: Select Show Profiles.

Step 3: Select Add > create a new Outlook profile.

After creating the profile, return to Show Profiles and select Always use this profile.

3/ Repair Outlook

Step 1: Press Windows + I.

Step 2: Select Apps > Installed apps.

Step 3: Locate Office 365.

Step 4: Select the … menu > Modify > Online Repair.

After completing the steps above, please share the Calendar again with the user and grant Edit permission to check whether the issue still occurs.

You may refer to the following documentation:

Fix Outlook Shared Calendar Not Showing After Accepting Invite - TechBloat 

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I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this.   

Thank you for your patience and your understanding. If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you.

I look forward to continuing the conversation.

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