Cloud PC won't reprovision after disconnecting from domain

Question

Hi - In the course of troubleshooting why one of our Cloud PCs were not showing up in intune, we ran the dsmreg /leave command to leave/rejoin it like we would on a physical PC. We now have what seems to be a zombie cloud pc that is attached to a license. Even when the license is removed and applied to another user, the cloud PC will not provision. All other cloud PCs licenses are spinning up PCs just fine when removed and applied to other users.

Please advise on what could be the issue and possible next steps. Thanks!

Answer 1

Hi Jacob Starks

What’s happening here is that Cloud PCs don’t behave quite the same way as physical devices when it comes to Intune registration. Running dsmreg /leave essentially broke the trust relationship, so now the service sees that Cloud PC as “orphaned.” That’s why you’re stuck with what feels like a zombie machine tied to the license, even though you’ve reassigned it.

The fix usually involves cleaning up the stale object in Intune and AAD, then letting the Cloud PC service reprovision from scratch. In practice, that means:

Go into the Cloud PC provisioning policy and confirm the assignment is correct.

Remove the old Cloud PC object from Intune/AAD (don’t just unassign the license).

• Reapply the license to the user and let the service spin up a fresh Cloud PC.

It’s important to let the Cloud PC service handle the join/leave process instead of forcing it with commands meant for physical devices, otherwise you end up in this exact situation. Once you clear the stale object, the license should provision normally again, just like with your other users.

If this guidance proves helpful, feel free to click “Accept Answer” so we know we’re heading in the right direction and let me know if you need any assistance. Thank you!