how to recover my hacked microsoft account

Question

my Microsoft account was hacked but the day before was working fine and it was making me sign in again when it normally just boots open from regular use but when i put my password in it said incorrect password or email so i clicked forgotten password to see a different email which was h4*****@mfas.cc and my email is @gmail.com, i dont have a authenticator app nor code, i also tried a recovery code from another account which only helped to reset my password which still doesnt work and cannot use it again, and ive tried logging in via xbox but to be put back to square 1, so any help is appreciated

Answer 1

Dear Harvey Parkinson, 

I understand this can feel frustrating and concerning, being prompted to sign in again, seeing an unfamiliar recovery email, and not having the Authenticator or codes available. I appreciate the steps you’ve already tried; that context is helpful. 

From what you described (prompted to sign in again, password reported as incorrect, an unfamiliar recovery email showing on the reset screen, and no access to the Authenticator or codes). In this situation, I recommend you contact support to verify ownership and assist further. 

Since the affected account cannot sign in, please sign in with a different, working Microsoft account to contact Support. Once connected, kindly tell the agent the email address of the affected account. 

Please kindly follow these steps below:   

• Visit to this link: Contact - Microsoft Support > Select Window  
• Select Get home support  
• Type your issue (use correct keyword to reach live chat support) > select Get help  
• Scroll down and find Contact Support  
• At the box Select your product or service  
• At the box Select your product category 
• After that you select Chat with a support agent in your web browser  

After you regain access (recommended security checks): 

• Review Security info and remove any unrecognized phone numbers, emails, or devices. 
• Change your password to a new, strong one that you haven’t used elsewhere. 
• Review Recent activity and sign out of suspicious sessions/devices. 
• Run a full malware scan on your devices and update your OS and apps. 

Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas. Thank you so much for your understanding.

I hope these steps help you reach the right support channel smoothly. Wishing you a smooth resolution and a secure experience ahead. 

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Answer 2

• https://account.live.com/acsr
• https://account.live.com/ResetPassword.aspx Note:

Answer 3

Hello Harvey,

Kindly check this link (https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42)

Regards,