how do i get back into my labtop and remove the email account associated with it because it was hacked

Question

Please help me access my labtop ive been locked out of my school account for 4 days because of an email account associated with my microsoft account was hacked ******@gmail.com was hacked i no longer have acess to this account and im locked out of my labtop other methods arent working please call me at -removed for privacy- for support or personal email marvitammar04@gmail and my school account is ******@ultimatemedical.edu

Answer 1

Hello,

Are you saying you are locked out of your school account, because you cannot access your Gmail to get the verification code that was sent there?

If this is indeed about your school account,

Microsoft does not directly manage organization users. Instead, each organization's IT administrator is responsible for managing its users according to its internal protocols.

You should contact your organization's IT support team. They need to reset your MFA for you in order for this to work. Once the reset is completed, follow these steps:

1. Open your web browser and navigate to https://login.microsoftonline.com.
2. Sign in to your account.
3. You will be prompted to set up MFA again.

If your organization's IT administrator requires guidance, they can follow these steps:

1. Sign in to the Microsoft Admin Center at https://admin.microsoft.com using their credentials.
2. Navigate to Users > Active Users in the left-hand menu.
3. Select the relevant user.
4. On the user card that appears on the right, scroll to the bottom and click Manage multifactor authentication.
5. On the MFA settings page, locate the user's name, select it, and click Manage user settings on the right.
6. In the pop-up box, check the first box and click Save.

This process will reset MFA for the user, allowing them to set it up again.

Answer 2

Follow these steps in order, using another device (phone or another PC) if necessary:

1. Recover the hacked Microsoft account

• Go to the Microsoft account sign-in helper: If you can't sign in, use the sign-in helper tool.
• Enter the email address of the hacked Microsoft account.
• Follow the prompts to either reset the password or start the hacked-account recovery flow.
• If the account was hacked, also use the dedicated helper here: Start.

2. If the Microsoft account cannot be accessed

• Use the Microsoft Account Recovery form (ACSR) described in the Q&A guidance to try to regain access. Submit as much accurate information as possible from a familiar device and location.
• If recovery fails, use the Microsoft Support contact options from the Account help & learning page to reach an agent and state that the sign‑in email was hacked and you are locked out of Windows.

3. Secure the recovered account Once access is restored:

• Run a full antivirus scan on the PC (Windows Defender on Windows 10/11) before changing passwords.
• Change the Microsoft account password immediately using the link in the hacked-account article.
• Turn on two-step verification and add extra security methods (phone, alternate email) from Advanced security options.
• Add another way to sign in or verify (extra email/phone) so the account can be recovered more easily in the future.

4. Check and clean up account settings After signing back in to the Microsoft account:

• Review connected accounts, forwarding, and automatic replies to remove anything suspicious.
• If Outlook is used, sign in to Outlook on the web and remove any malicious rules or forwarding that may have been added.

5. Sign out everywhere and block old sign-in alias (optional but recommended)

• From the Microsoft account security pages, use Sign out everywhere so any attacker sessions are closed.
• Optionally add a new alias (email address) to the account, make it the primary alias, and then change sign‑in preferences so the old alias cannot be used to sign in, while still receiving mail.

6. Get back into the laptop Once the Microsoft account password is changed and secured:

• On the laptop sign-in screen, use the new Microsoft account password.
• If the device is joined to a school account (work or school account), contact the school IT/helpdesk; they can reset the school password or help unlock the device if the school account is blocking sign-in.

7. Remove or change the email account associated with the device (after sign-in) After successfully signing in to Windows:

• Open Settings > Accounts > Your info and confirm which Microsoft account is used.
• If needed, switch to a local account (so the device is not tied to the hacked email) by choosing Sign in with a local account instead (per the Q&A guidance).
• For Outlook or other apps, remove the compromised email account from the app (for example, in Outlook for Windows: File > Account info > Accounts > Your accounts > Manage > Remove). This removes it from the app but does not delete the email account itself.

If none of the online recovery options work and school IT cannot help, the remaining option is usually to work with the organization’s IT support to reset or reimage the device, which may erase local data.

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References:

• Account help & learning
• How to recover a hacked or compromised Microsoft account
• How to help keep your Microsoft account secure
• Hello , welcome to Account help & learning
• Add an email account to Outlook for Windows
• Set up an email address as your verification method
• Microsoft account has been locked
• Hacked account - Microsoft Q&A
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