Hi microsoft here is what i need

Question

Hi there, I would like to tell you guys over my life I have bought Minecraft bedrock and java and every time it refunds itself I would like to at least get both my games back along with 500 dollars for my trouble's.

Answer 1

Refunds and compensation amounts cannot be handled through this forum. Support here has no access to personal billing, purchase history, or the ability to restore specific game licenses or issue any monetary compensation.

For Minecraft Bedrock and Java purchases and refunds, the correct paths are:

1. Check Microsoft account order history
   1. Go to the Order history page: https://account.microsoft.com/billing/orders
   2. Sign in with the Microsoft account used to buy Minecraft.
   3. Confirm whether the Minecraft purchases show as refunded, canceled, or completed.
   4. If the licenses were refunded, they will not appear as active entitlements on the account.
2. Request a refund or investigate charges (if needed)
   • For Microsoft Store purchases (Windows / Xbox): follow the guidance in Get a refund for apps and games purchased from Microsoft Store. Digital goods like games are only refundable when the offer or applicable law allows it. See: Get a refund for apps and games purchased from Microsoft Store.
   • If the purchase or refund went through a non-Microsoft billing platform (for example, an alternative in-app billing system), refunds must be handled by that billing platform or the game publisher. See: In-app purchases with non-Microsoft billing platforms.
3. If the purchase was refunded but game access is still needed
   • When a digital game is refunded, the license is removed from the Microsoft account, and entitlement checks will no longer show it as valid. To regain access, the game normally must be purchased again on the desired account.
   • For issues specifically tied to Minecraft account ownership or migration (for example, hacked or changed accounts), follow the official hacked/compromised account recovery guidance: How to recover a hacked or compromised Microsoft account, and contact Minecraft Support separately if needed (for Minecraft account-side help).
4. For billing disputes or unrecognized/incorrect refunds
   • If there are unrecognized charges or repeated unwanted refunds/chargebacks, contact Microsoft Store Support directly so an agent can review the account and transactions:
     • Microsoft Store & billing help
     • Help with Microsoft Store purchases
   • If a bank or card provider has initiated chargebacks, be aware that repeated misuse of chargebacks can be treated as fraud. See: What is a chargeback?.
5. About requesting additional compensation (e.g., $500)
   • Official documentation only supports refunds or returns according to the Microsoft Terms of Sale and applicable law.
   • Requests for additional monetary compensation beyond eligible refunds must be handled directly with Microsoft Support; there is no self-service or community mechanism to grant such compensation.

To move forward, review the order history for the Minecraft purchases, then contact Microsoft Store Support with the specific order numbers and details of when and how the games were refunded. For Minecraft-specific account or entitlement issues, also contact Minecraft Support after ensuring the Microsoft account itself is secure.

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References:

• Get a refund for apps and games purchased from Microsoft Store
• In-app purchases with non-Microsoft billing platforms
• Managing refunds and chargebacks from your service
• Microsoft Store & billing help
• What is a chargeback?
• Get an exchange or refund on devices bought from Microsoft
• Cancel an order or pre-order from Microsoft Store