I cannot find a record of my MCSE certification

Question

I cannot find a record of my MCSE certification - I have a different last name now

My certification is old 2001(?)

The name it is under is my former married name of Eileen Beverly Le Jambre,

My maiden name is: Eileen Beverly Lujan

My current married name & profile details are for: Eileen Lujan Cook

can you help?

Answer 1

The MCSE certification from 2001 is considered a legacy certification, but it should still appear on the transcript of the Microsoft account it was originally associated with, even though it is now inactive.

Because the certification is under an older last name and from many years ago, the key steps are:

1. Check the correct Microsoft Learn profile and transcript
   • Sign in to the Learn profile.
   • Select Transcript in the left column to see all certifications (active and inactive).
   • If nothing appears, try signing in with any other Microsoft accounts that may have been used back in 2001 (old personal, work, or school accounts).
2. Understand legacy MCSE visibility
   • MCSE is a legacy certification. These certifications have retired, but they remain on the Microsoft transcript.
   • They stay in the active section for a period and then move to the inactive section of the transcript, but they are still visible there.
3. If the certification is missing from all profiles
   • If the MCSE does not appear under any account tried, or the name change is preventing a match, contact Microsoft Credentials Support so they can locate and align the legacy record with the current profile and name.
   • Use the guidance under How to contact support and select the path for Microsoft Certifications and Microsoft Certification Exams or For all other Microsoft Certification issues, then submit a request with as much information as possible (old names, approximate dates, exam titles, and any IDs or emails remembered).
4. Name changes on the Learn profile
   • To ensure the transcript and certificates reflect the current legal name, update the legal name in the Learn profile settings.
   • If the self-service name change flow indicates that support must be contacted, follow the link there and open a ticket with Credentials Support so they can update the legal name across certification records.

These steps will allow support to locate the old MCSE record under the former married name and associate it with the current Learn profile and name.

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References:

• Missing Exams or Certifications
• Frequently asked questions (transcript)
• Microsoft Certification: Simplifying the Journey
• MCSA, MCSD, MCSE certifications retire; with continued investment to role-based certifications
• Credentials support
• Access your certificates, badges, and transcript