Passed exams not visible in dashboard

Question

Both AZ-800 and AZ-801 show as passed in my transcript,

but the Windows Server Hybrid Administrator Associate certification

is not appearing in my credentials dashboard.

Can you please check if my certification needs to be issued?

Answer 1

The Windows Server Hybrid Administrator Associate certification requires passing both Exam AZ-800 and Exam AZ-801. Since both exams already appear as passed on the transcript but the certification is not visible in the credentials dashboard, the situation matches a missing-certification scenario.

Perform these checks and actions:

1. Confirm the certification requirements
   Verify that the correct exams for this certification have been passed by reviewing the certification details page for Microsoft Certified: Windows Server Hybrid Administrator Associate and the exam pages for AZ-800 and AZ-801.
   If both required exams are indeed passed, the certification should be issued automatically.
2. Confirm the correct Learn profile and login account
   • Ensure sign-in is with the same Microsoft account that was used when registering for and taking AZ-800 and AZ-801.
   • If there might be multiple accounts (personal vs. work/school), sign out and try each possible account on Microsoft Learn and check Profile → Credentials → Certifications.
   • If the exam confirmation emails point to a different profile than the one currently used, sign in with that profile instead.
3. Check transcript vs. certifications
   • From the Learn profile, open Transcript and confirm both AZ-800 and AZ-801 appear as passed.
   • Then open Credentials → Certifications and verify whether the Windows Server Hybrid Administrator Associate certification is listed. If it is not listed even though both exams are passed, this indicates a credential-issuance or profile-linking issue.
4. If the certification still does not appear, contact Microsoft Credentials Support
   When requirements and account are correct but the certification is missing, the next step is to open a support request so the credential team can review and, if appropriate, issue the certification to the profile:
   • Follow the guidance in Missing Exams or Certifications to contact Microsoft Credentials Support.
   • Provide details such as exam names (AZ-800, AZ-801), dates, and confirmation that they appear on the transcript but not under Certifications.

Support is required to fix any back-end mapping issues; forum moderators and general Q&A cannot access or modify certification records.

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References:

• Microsoft Certified: Windows Server Hybrid Administrator Associate
• Exam AZ-801: Configuring Windows Server Hybrid Advanced Services
• Study guide for Exam AZ-801: Configuring Windows Server Hybrid Advanced Services
• Access your certificates, badges, and transcript
• Missing Exams or Certifications
• Frequently asked questions (transcript)
• Sharing Microsoft Credentials
• Microsoft Certification: Simplifying the Journey
• Where to download my Microsoft certificate - Microsoft Q&A
• AZ-104 Exam Completed but Certificate Not Visible in My Microsoft Account - Microsoft Q&A
• Have not received my certificate after successful completion of my exam - Microsoft Q&A
• Can't see my completed exam certificate - Microsoft Q&A
• How to download certificates for my modules and learning path completed - Microsoft Q&A