URGENT: Admin Tenant Lockout & Billing Cancellation Request

Question

To Microsoft Support Team:

I am the Global Administrator and sole owner of the Microsoft 365 business tenant: alecbartlett@avbcreativeonmicrosoft.com.

I am currently locked out of this account due to an MFA/Authenticator loop. I have attempted to resolve this through standard support channels since October 2025 without success. I am not able to log in to access my subscription settings because my Authenticator app is not registered, and I am not offered any alternative recovery methods (SMS/Email).

I am requesting the following two actions:

1. Immediate Billing Cancellation: I do not use this service and I need all recurring charges stopped immediately.
2. Account Access or Permanent Deletion: If you cannot verify my identity to reset my MFA, I authorise the immediate and permanent deletion of this tenant to cease all billing.

My Verification Details:

• Business Name: AvB Creative
• Subscription ID: I do not have access to my admin portal to retrieve the Subscription ID.
• Contact Email for Reply: ******@avbcreative.co.uk
• Last 4 Digits of Card on File: 5009

Please escalate this ticket to your Data Protection Team immediately to verify my identity via the billing details provided.

Answer 1

Hello Alec,

The issue pertains to a tenant lockout, where no other global admin in the tenant has the necessary permissions to login and make changes in your tenant.

To resolve this, you have to engage our Data Protection team through a support ticket. They will reach out to you via email or phone to help restore access to the tenant and assist in resolving the issue.