Unable to request ACS email quota increase using Developer support plan

Question

Hello,

we have an Azure subscription with a Developer support plan. I was able to request ACS email quota increase to one of the hosted subscriptions via submitting a direct support ticket from Azure portal 85 days ago. Today I was trying to do the same but the create support ticket button doesn't show anymore. Can someone help me figure this out? did something change in support levels since last time I used it? how can I request this quota increase now?

Thank you

Answer 1

Hi @Hussein ms. Romani

Thank you reaching us regarding the issue.

You are looking to increase your email sending quota for Azure Communication Services. For this you need to create a support request. Before you make the request, assess how many emails you plan to send. Consider key factors like:

• Maximum messages per minute
• Maximum messages per hour
• Maximum messages per day

Please follow the below steps to create support request in Azure Portal.

Sign in to the Help + support - Microsoft Azure

Click on Create support request.

Enter quota in the box and click on 'Go'.

Search for Quota type: Select Service and Subscription Limits(Quotas) 

1. Then click on Create a support request.
2. Select Quota type as Azure Communication Services Email: Sending Limits

3.Click on "Next"

4.Then provide the details as the requirement.

1. Next click on Save and Continue.
2. You will see fields related to email sending quotas like region etc.

Fill the details and Click on Review+Create.

Reference: https://learn.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request https://learn.microsoft.com/en-us/azure/communication-services/concepts/email/email-quota-increase https://learn.microsoft.com/en-us/azure/communication-services/concepts/service-limits#email

Kindly let us know if the above comment helps or you need further assistance on this issue. community as well.

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Answer 2

it worked as you suggested.

Thank you very much for your help.