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azure portal Error code: interaction_required

sam janssens 0 Reputation points
2026-03-06T13:22:41.68+00:00

Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Timestamp: 2026-03-06 13:20:51Z

what can i do?

Microsoft Security | Microsoft Entra | Microsoft Entra ID

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  1. Q&A Assist
    2026-03-06T13:22:54.84+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    The error interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity means the Microsoft Entra tenant is in an inaccessible state due to inactivity and sign-ins are intentionally blocked.

    What can be done depends on how long the tenant has been blocked and on the role in that tenant:

    1. Determine whether the tenant can still be reactivated
      • Tenants made inaccessible due to inactivity can be reactivated only within 20 days of entering the inactive state.
      • After 20 days, the tenant is deleted and not recoverable.
    2. If an administrator needs to reactivate the tenant (and it is within 20 days)
      • A tenant administrator must contact Microsoft support to request reactivation. Use the published global support phone numbers: see global support phone numbers in the “Tenant inaccessible due to inactivity” article.
      • Do not open multiple support cases for the same issue; wait for a decision on the existing case.
    3. If the tenant will not be reactivated or is already past the recovery window
      • The tenant is or will be deleted and cannot be restored.
      • Review Microsoft’s data protection and data management policies to understand what happens to data when a tenant is deleted.
    4. If signing in as an application owner/developer against this tenant
      • Minimize authentication requests to the deactivated tenant until it is reactivated.
      • Do not submit multiple assistance requests; wait for the outcome of the existing one.

    If access to Azure or Azure DevOps is needed immediately and the tenant cannot be reactivated (for example, it has been inactive too long), a new tenant must be created and used going forward.

    References:

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