I cannot access my old email account

Question

Hi,

I cannot access my old hotmail account this has been months now! When i try to sign in it states unusual activity has been detected and i try to go through the verification process. my old phone number comes up so i cant receive the code to verify and there is no option to change to my number to receive this code - I then have no option but to do the online recovery form it but it keeps getting rejected - i fill it in as accurately as i can but how am i supposed to know the last 3 people i emailed and the subject titles from months ago!

i desperately need access to this account - what do i do??

thanks

Answer 1

Hey there! Nice to meet you!

Since you do not have access to the verification method (your old recovery phone number), I'm afraid the only way to recover/verify the account is through the account recovery web form: https://account.live.com/acsr

Important: If you have an active 2FA, ACSR will inform you that your recovery request will be ignored. If you only receive a message that the recovery request is either successful or indicates insufficient information, this means that 2FA is disabled.

You'll need to keep trying until you're verified by Microsoft, and you can do this up to 2 times every 24 hours.

If your Microsoft account recovery request was not granted, please review this link for tips on improving your chances of a successful recovery: https://support.microsoft.com/office/dc56c3e3-dff0-4ed5-8edb-60290eea6b53

Please be advised that Microsoft Support will not be able to grant you access to your account.

Thank you for your understanding.

Best regards,

Darhyl