How to get refund ?

Question

How to get refund ?

Nataliya Chipman 0

My account was hacked and two purchases were made. I got my account back and reported that I didn't make the purchases. Unfortunately, my refund request was rejected. How can I get a refund in this situation?

* moved from [Microsoft Security › Microsoft Purview]

Bharath Y P 7,565 Reputation points Microsoft External Staff Moderator

2026-03-06T16:03:13.55+00:00
Hello Nataliya Chipman, I’m really sorry to hear your account was compromised and you’ve been charged for purchases you didn’t make. To get those unauthorized charges reversed, you’ll need to work directly with Microsoft’s billing team and provide them all the details they need to process a fraud-related refund.

Here are the steps you can follow to create support requests:

Go to Azure portal > Search for Help + Support or https://portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview

Click on Create a Support Request.

On right-side panel, enter Billing and click Go > select the issue with "Billing" > select your Subscription then click Next.

Do not click on refund request button or any suggested articles instead click on the Create support request on top of the panel.

Select the Issue type as Billing and, select the summary, problem type and problem subtype as per your issue like below > then click on Next.

Do not click on refund request button or any recommendation solution/article, instead click on the Return to support request then click Next.

Fill all the required information and provide a clear description of your issue and click Next.

Review and create as submit the support request.

You should receive an automated email within a few minutes and then be contacted by support team.

Kindly check the below documentation for more details: How to create an Azure support request - Azure supportability | Microsoft Learn

Hope this helps! If you encounter any issues, please reach out to us. Thanks.

1 answer

Your answer

Bharath Y P 7,565 Reputation points Microsoft External Staff Moderator

2026-03-06T16:03:13.55+00:00

Hello Nataliya Chipman, I’m really sorry to hear your account was compromised and you’ve been charged for purchases you didn’t make. To get those unauthorized charges reversed, you’ll need to work directly with Microsoft’s billing team and provide them all the details they need to process a fraud-related refund.

Here are the steps you can follow to create support requests:

Go to Azure portal > Search for Help + Support or https://portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview

Click on Create a Support Request.

On right-side panel, enter Billing and click Go > select the issue with "Billing" > select your Subscription then click Next.

Do not click on refund request button or any suggested articles instead click on the Create support request on top of the panel.

Select the Issue type as Billing and, select the summary, problem type and problem subtype as per your issue like below > then click on Next.

Do not click on refund request button or any recommendation solution/article, instead click on the Return to support request then click Next.

Fill all the required information and provide a clear description of your issue and click Next.

Review and create as submit the support request.

You should receive an automated email within a few minutes and then be contacted by support team.

Kindly check the below documentation for more details: How to create an Azure support request - Azure supportability | Microsoft Learn

Hope this helps! If you encounter any issues, please reach out to us. Thanks.

Answer 1

Hello, thank you for reaching out to Microsoft Q&A.

If your request was rejected, you can contact Microsoft Account & Billing Support to see whether they can assist with a refund for the unauthorized purchases made on your account.

Go to this page: https://support.microsoft.com/en-us/home/contact

Type Talk to an agent then click Get Help.

At the bottom of the page click Contact Support. Sign in to your Microsoft account if needed. If you face the same issue with the affected account use a different account to contact Microsoft Support.

Select Other Products then Billing and Account Profile questions then Confirm.

Click Chat with a support agent in your web browser.

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How to get refund ?

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