I am being billed twice for the same thing.

Question

I have been charged for Microsoft 365 in the amount of $129.99 and also charged for Microsoft yearly plan in the amount of $99.99. Why do I need both?

Answer 1

Hey there! Nice to meet you!

In addition to what the AI mentioned above, in case the second subscription charge came from a different account, you may try following the guide on the official Microsoft website to investigate and locate the second charge from Microsoft on this link:

https://support.microsoft.com/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

If you're able to find the duplicate transaction, you can check if it is eligible for a refund through this link:

https://support.microsoft.com/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

You may also try contacting Microsoft Support for further assistance in tracking the second transaction:

https://support.microsoft.com/home/contact?SourceApp=smc2&ContactUsExperienceEntryPointAssetId=S.HP.SmcContactUsLanding

Type "Billing Issue" > click "Get Help" > Scroll down to Sign in to Contact Support > Microsoft 365 and Office > Billing and Payment Updates > Confirm > Chat with a support agent in your web browser

If you and the Support Team are unable to find the second transaction in all of your accounts, you'll need to contact your financial institution/bank directly to dispute it, and they may process a refund, as this would be considered a fraudulent charge.

You may also need to have your card blocked and request a new one.

Thank you for your understanding! Please let me know if you need anything else.

Best regards,

Darhyl

Answer 2

The two different charges most likely come from two separate subscriptions or billing arrangements rather than a single plan being billed twice.

Based on the billing behavior described in the references, the most common explanations are:

1. Two different subscriptions are active
   • A “Microsoft 365” charge (for example, $129.99) and a separate “Microsoft yearly plan” charge (for example, $99.99) usually indicate two distinct products or terms, such as:
     • One Microsoft 365 subscription purchased directly from Microsoft, and
     • Another Microsoft 365 or related subscription purchased through a different channel (for example, a retailer or another provider) or under a different account.
   • This matches scenarios where customers discover they are “double charged” on different cards or through different sellers and resolve it by canceling one of the subscriptions or getting a refund from the seller.
2. Multiple accounts or payment methods
   • If only one charge appears in the Microsoft account order history but two charges appear on bank/credit card statements, there may be multiple Microsoft accounts using the same card or different cards.
   • The guidance is to:
     1. Sign in and review order history to see which subscriptions are active and what each charge is for.
     2. Go to Payment options and use Investigate to search for other accounts using the same card if the duplicate charge does not appear under the signed-in account.
3. Different billing periods or vendors
   • It is also possible that one charge is from Microsoft directly and another is from a third party (for example, Amazon) for a similar or overlapping Microsoft 365 Family/Personal subscription. In such cases, one subscription is typically canceled and refunded by the seller once identified.

To stop paying for both going forward, the required steps are:

1. Identify exactly which subscriptions are active and what each charge corresponds to by reviewing the Microsoft account Services & subscriptions and order history.
2. If two overlapping subscriptions are found, decide which one to keep and cancel the other following the standard cancellation process.
3. If charges are coming from different vendors (for example, one from Microsoft and one from a retailer), contact the vendor that should not be billing and request cancellation/refund.
4. If the cause of the second charge is still unclear after checking order history and payment options, use the Investigate option on the Manage your payments page and, if needed, contact Microsoft Billing Support so they can securely review the account and charges.

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References:

• How to investigate a billing charge from Microsoft
• I've been charged twice
• Why am I still being charged after cancelling my Microsoft subscription?
• i have been charged twice - Microsoft Q&A
• How to resolve being billed on 2 separate charge accounts for the same thing - Microsoft Q&A
• Have been billed multiple times on multiple charge cards for renewal - Microsoft Q&A
• Request a refund - Microsoft Q&A