cant send or open emails in outlook mail

Question

can't open or send emails in outlook mail on my computer. I can use my i phone for mail need to use my computer for sending my work through

Answer 1

Hello,

Open Settings >> Apps, find and tap the three dots next to Outlook in the list of installed apps, and select "Advanced options".

Then perform a reset and repair.

Log in to your email again to see if it works normally.

If the problem persists, please provide a screenshot related to the issue. Thank you.

Answer 2

Use these steps on the computer to restore sending and opening mail in the new Outlook for Windows:

1. Confirm Outlook is online and connected

• In the Outlook window, check the status bar at the bottom. If it shows Disconnected, Working Offline, or Trying to connect…, Outlook is not reaching the mail server.
• On the ribbon, go to Send/Receive and select Work Offline once to toggle back online.
• After it reconnects, try opening and sending an email again.

2. Make sure the computer is connected to the internet

• Open Microsoft Edge or another browser.
• Browse to http://www.microsoft.com or http://www.bing.com.
• If these pages do not open, fix the network first (for example, by following the steps in Fix network connection issues in Windows). Outlook cannot send or open mail without a working internet connection.

3. Check for sync issues and force a manual sync

• In Outlook, go to the View tab and select Sync.
• Watch the status message at the bottom of the message list while Outlook syncs.
• When the sync completes, test opening an existing email and sending a new one.

4. Verify the account password in Outlook If mail works on the iPhone but not on the PC, the password stored in Outlook might be outdated.

• In new Outlook, select the icon next to the email account name.
• When the sign-in pop-up appears, choose Continue and enter the current password used on the email provider’s website.
• If prompted to use an app password (for some providers with extra security), follow the provider’s instructions to generate an app password, then paste that into Outlook when asked.

5. Check for large or stuck messages

• Open the Outbox folder.
• If there are messages with large attachments (for example, over 20 MB), open the oldest one, remove or reduce the attachment, or replace it with a link, then send again.

6. If problems continue, repair Outlook/profile and data If Outlook still cannot open or send messages:

• Run a repair of the Office/Outlook installation using Repair an Office application.
• If needed, repair the Outlook profile using Fix your Outlook email connection by repairing your profile.
• If the mailbox uses a local data file (.pst), run the Inbox Repair Tool to repair the data file.

If none of these steps resolve the issue, use the Microsoft Support and Recovery Assistant for Outlook connectivity checks, which can automatically diagnose and fix common send/receive problems.

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References:

• I can't send or receive messages in Outlook
• Can't send or receive email in Outlook.com
• Help Identify My Issue with Sending/Receiving Email in Outlook (Automatic Checks)