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Certification not showing

akhilendrakumar-5763 0 Reputation points
2026-03-06T15:44:19.19+00:00

Hi Team,

i need my certification which i given exam Az-104 & 305 recently

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  1. Julian Sharp 22,031 Reputation points
    2026-03-06T18:43:52.89+00:00

    Certifications can be found on Microsoft Learn under https://learn.microsoft.com/users/me/credentials/?tab=credentials-tab

    Contact support https://aka.ms/CertificationSupport if you cannot see them there

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  2. Q&A Assist
    2026-03-06T15:44:35.59+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    To get AZ-104 and AZ-305 certificates to show and be downloadable, follow these steps and escalation paths:

    1. Confirm that the required exams are actually passed
      • For AZ-104: Passing exam AZ-104: Microsoft Azure Administrator grants Microsoft Certified: Azure Administrator Associate.
      • For AZ-305: Passing AZ-305 is the required exam for Microsoft Certified: Azure Solutions Architect Expert, but this certification also has a prerequisite certification. Verify on the certification and exam detail pages that all requirements are met.
      • Use the certification and exam details pages listed under the credentials browse page to confirm requirements.
    2. Make sure the correct Microsoft account is used
      • Sign in to Microsoft Learn and the Certification Dashboard with the same account that was used when registering for the exams.
      • If multiple Microsoft accounts exist (work, school, personal), sign out and try each one in turn. Many missing-certification issues are caused by using a different account than the one used at exam registration.
      • If a congratulations email was received, use the profile link in that email and verify which account/profile it opens; that profile is the one that holds the certification.
    3. Check the Learn profile and Certification Dashboard
      • Go to the Certification Dashboard (from “Access your Certification Dashboard”).
      • In the dashboard:
        • Use View Certificates to see if AZ-104 and the Azure Solutions Architect Expert certificate (after AZ-305 + prerequisite) are listed and download them.
        • Use View Transcript to confirm that the AZ-104 and AZ-305 exams appear in the transcript.
      • If a certification requires more than one exam or a prerequisite certification, the certificate will not be issued until all requirements are satisfied.
    4. If certifications or exams are still missing
      • Review the guidance for Missing Exams or Certifications:
        • Confirm the credential requirements on the certification/exam details pages.
        • Verify that the correct Learn profile is being used and that exams were not taken under a different account.
        • Note that some legacy certifications no longer appear, but AZ-104 and AZ-305 are current role-based credentials.
    5. Contact official support if the records are incorrect or still not visible
      • If exams are confirmed as passed and the correct account is used but AZ-104 or AZ-305 certifications still do not appear, open a case with Microsoft Credentials Support. They can correct account mappings and missing credentials.
      • Use the “Contact Support” / “Microsoft Credentials Support” link from the Missing Certifications or Access Certificates pages to submit a support request with exam IDs, dates, and the account used.

    For any exam-delivery issues (for example, Pearson VUE shows the exam as delivered but nothing appears in the Learn profile), support will need to review and fix the mapping; forum moderators consistently redirect such cases to Microsoft Credentials Support.

    References:

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