how to get installation id for office 2010 when activation dialogue fails

Question

The activation dialogue is failing with an unknown error. How do I get the installation id?

Answer 1

Use the Office volume licensing scripts to display the Installation ID without relying on the GUI activation dialog.

For Office 2010, there are two common cases:

1. KMS host activation (on a server)

If activating an Office 2010 KMS host and the dialog fails, use slmgr.vbs:

1. Open an elevated Command Prompt.
2. Change to the System32 folder:

      cd %windir%\system32
   

3. If the Activation ID for the Office KMS host is known, run:

      cscript slmgr.vbs /dti <ActivationID>
   

   This displays the Installation ID for telephone activation of that KMS host.
4. If the Activation ID is not known, first list all installed license files and IDs:

      slmgr.vbs /dlv All >C:\path\kmsinfo.txt
   

   Then open kmsinfo.txt, locate the Office KMS host entry, copy its Activation ID, and use it with /dti as above.
5. Client activation (Office installed on a workstation)

If activating an Office 2010 client and the activation wizard fails, use ospp.vbs:

1. Open an elevated Command Prompt.
2. Change to the Office Software Protection Platform folder (path depends on 32/64-bit Office and Windows). For example:

      cd "C:\Program Files\Microsoft Office\Office14"
   

   or

      cd "C:\Program Files (x86)\Microsoft Office\Office14"
   

3. Run:

      cscript ospp.vbs /dinstid
   

   This displays the Installation ID for offline/phone activation of the installed Office 2010 product.

Once the Installation ID is obtained, it can be provided to the Activation Center (or used with the appropriate confirmation ID commands such as ospp.vbs /actcid:<ConfirmationID> or slmgr.vbs /atp <ConfirmationID> <ActivationID> for KMS hosts).

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References:

• Activate Office 2010 KMS host through phone activation
• Tools to manage volume activation of Office