Not receiving email on my iphone 14

Question

I am no longer receiving emails on my iPhone 14. I can still send emails. I have service through Webmail Earthlink, but I still access it on my computer by clicking the Outlook button. I want to receive my emails on my iPhone. I have another email account through and EDU and have no issues.

Answer 1

Hi Carol Sherrill

Thank you for reaching out to Microsoft Q&A Forum. From your description, I understand that you can send from your iPhone 14, but you’re no longer receiving new messages in Outlook for iOS for your EarthLink/Webmail account, while the same mailbox still works on your computer/webmail.

Please make sure you've gone through the steps shown in the Q&A Assist reply. In addition, please try the following:

1, Make sure Outlook is allowed to sync in the background (iOS)

On your iPhone, go to:

• iPhone Settings > scroll to Outlook > turn Background App Refresh ON
• iPhone Settings > Notifications > Outlook > Allow Notifications ON

2, Use Outlook’s built‑in support

If the EarthLink account still won’t sync after the above, please try to use Outlook’s in‑app support, which lets you contact Outlook Mobile Support directly from the app. You can see: Get in-app help for Outlook for iOS and Android - Microsoft Support

Please feel free to let me know how it goes. Thank you so much for your patience and understanding.

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".    

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Answer 2

Follow these steps to get email working again on the iPhone 14 for the EarthLink/Webmail account while keeping the EDU account as is.

1. Confirm the account works elsewhere

• On the computer, open the browser and sign in to EarthLink/Webmail as usual.
• Make sure new mail is arriving there and can be read. If mail is not arriving in Webmail, contact EarthLink support first.

2. Check for sync or server issues on the phone

• If the EarthLink account is already added in the iPhone Mail app or Outlook for iOS and only stopped syncing recently, remove and re-add the account:
  • In Outlook mobile: go to Settings → tap the EarthLink account → Delete Account.
  • Then add it again using the correct provider and server settings from EarthLink.
• If using Outlook mobile with a non‑Microsoft provider, confirm the provider supports modern authentication and IMAP. If the app does not support modern authentication for IMAP/POP/SMTP, install and use the Outlook mobile app and add the account there instead.

3. Re-add the account using the correct type

• In Outlook for iOS, choose Add Account and look for a specific option for the provider (if EarthLink is listed, use that; otherwise choose IMAP/POP and enter the server settings supplied by EarthLink).
• If the account was previously set up as POP and is not syncing properly, set it up as IMAP if EarthLink supports it. IMAP is required for reliable multi‑device sync.

4. Verify server settings

• For non‑Microsoft accounts, the incoming and outgoing server names, ports, and security type must match what EarthLink provides. If unsure, request the server settings from EarthLink and enter them exactly.

5. If only Outlook.com or Microsoft 365 accounts fail on mobile

• If the problem were with an Outlook.com or Microsoft 365 account instead of EarthLink, check for:
  • Account or storage issues in Outlook.com (full mailbox or blocked account).
  • Sync partnership issues on the mobile device and remove/re‑add the device if needed.
  • Any POP/IMAP settings that might conflict with modern authentication.

6. If the EDU account works but EarthLink still does not

• The EDU account working confirms the iPhone and Outlook app are generally fine; the issue is likely with the EarthLink account configuration or server compatibility.
• Contact EarthLink support and confirm:
  • IMAP is enabled for the mailbox.
  • The account is allowed to connect from mobile apps like Outlook.
  • The correct incoming/outgoing server names, ports, and security options.

If the provider confirms IMAP/modern authentication is not supported, use the Outlook mobile app with any supported method they offer, or use the provider’s own mobile app if required.

---

References:

• Troubleshoot Outlook mobile issues
• Modern Authentication Methods now needed to continue syncing Outlook Email in non-Microsoft email apps
• Outlook for iOS and Android FAQ
• Can't send or receive email in Outlook.com