I purchased a upgrade Window 11 pro but could not upgrade

Question

I purchased a window11 Pro upgrade today but I could not upgrade the PC. Therefore I am sending the computer back and buying another computer which has Window11 pro already installed. Therefore, I want to cancel the purchase of Window11 pro. Thank you

Answer 1

Hello,

This is a public forum, so for your privacy and security, we can’t help with billing issues here. Also, no one in this forum has access to your account or payment information.

To get help, open the "Get Help" app on your computer (just search for it in the Start menu). or go to https://support.microsoft.com/contactus, Type "Billing" and press Enter. On the next screen, click "Contact support" at the bottom of the page, then choose "Windows" > "Manage my subscription". You’ll then see the option to chat with a Microsoft support agent who has access to your account to help review the issue.