Forza Horizon 5 | Forgot which email was used to link with my PSN account HELP

Question

Hi, I'm a trophy hunter and I've played FH5 on 2 or 3 accounts, one being my main psn account and the rest are alt accounts to repeat platinum trophies. I've tried all possible emails and I keep getting the same error saying my psn account is already linked to another microsoft account. I remember me and other players and a few friends having troubles on release trying to link psn accounts with microsoft. Is there any way I can get help with this as I would like to do the 100% on my main PSN account in order to get ready for FH6?

I don't mind at all to start my save fresh if that means to be the only way to solve this issue.

Thanks in advanced!

Answer 1

The PlayStation Network–to–Microsoft account link is controlled entirely by which Microsoft account was originally used. That link cannot be moved to a different Microsoft account, and Microsoft accounts cannot be merged.

The only available options from the provided information are:

1. Identify which Microsoft account is linked
   • Check all email accounts for any messages or receipts from Microsoft/Xbox/Forza (game purchases, subscriptions, security alerts). This can help reveal which email address is the Microsoft account in use.
   • Use the “Forgot your username?” / “Forgotten your Microsoft account username” flow with each email address that might have been used. This will confirm whether that email is a Microsoft account and list aliases that can sign in.
   • To check if an email is a Microsoft account, go to https://account.microsoft.com and enter the address. If a password prompt appears, that email is a Microsoft account. If the message says the account doesn’t exist, that address is not a Microsoft account.
2. Recover access if the linked Microsoft account is lost
   • If the correct Microsoft account is found but cannot be accessed (forgotten password, security info changed, etc.), use the account recovery process:
     • Start with the Sign‑in Helper or the Microsoft account recovery form and provide as much detail as possible (old passwords, services used such as Xbox/Forza, approximate dates, etc.).
     • Follow the guidance in the “Help with the Microsoft account recovery form” article to gather information about Xbox usage and other services tied to that account.
3. If the account is gone or cannot be recovered
   • If the email used was never a Microsoft account, or the Microsoft account has been permanently closed and deleted, it cannot be restored, and the email address cannot be reused to create a new Microsoft account.
   • Because Microsoft personal accounts cannot be merged or combined, there is no supported way to move the PSN link or game entitlements from one Microsoft account to another.

In practice, to use the existing PSN profile with Forza going forward, the only supported path is to regain access to the original Microsoft account that is already linked to that PSN ID. Starting a fresh save on a different Microsoft account will not bypass the “already linked to another Microsoft account” error for the same PSN account.

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References:

• Check products or services where you used your Microsoft account
• How to check if your email address is a Microsoft account
• Help with the Microsoft account recovery form
• Combining Microsoft accounts
• What can I change on my Microsoft account?
• How to fix "This username has been turned off" error
• Help with "phone number is already used" in a Microsoft account
• Which account do you want to use?
• Hacked account - Microsoft Q&A
• Attempting to access old email - Microsoft Q&A
• How to add an existing outlook.com account to my existing microsoft account? - Microsoft Q&A