How to change my password

Question

Please help me change my password , I think I may have been hacked . Thank you,

Tim

Answer 1

Hi! The password change is a good start. To do it, please follow the steps in this link:
https://support.microsoft.com/account-billing/reset-a-forgotten-microsoft-account-password-eff4f067-5042-c1a3-fe72-b04d60556c37
You should also check that your contact methods remain the same here:

https://account.live.com/proofs/manage/additional

After that, close all your open sessions. You will need to log back in to all your devices, but it's safer this way:

https://account.live.com/proofs/manage/additional

After this, please review the next link to see if any apps that you don’t know have access to your account and delete them:

https://microsoft.com/consent

Finally, do this in Outlook from Edge:

Sign in to Outlook.com

Click on the gear icon (Settings) in the upper right corner.

Look for and open Mail settings.

Go to the Rules section and check if there are any rules you didn’t create. If there are any suspicious rules (for example: “forward everything to @.___” or “move everything to Deleted”), delete them immediately.

Also check in Forwarding and IMAP and make sure there are no addresses added. If there is one and it’s not yours, remove the forwarding.

Answer 2

Follow these steps to both secure the PC and change the password.

1. Scan the PC for malware first
   • Make sure antivirus is up to date.
   • On Windows 11, Windows Defender is built in. Turn on malware protection and run a full scan:
     1. Select Start.
     2. Type Windows Defender in the search box or select Windows Defender from results.
     3. Follow the on-screen instructions and run a full scan.
   • Do not skip this step; change the password only after the scan completes.
2. Change the Microsoft account password (if signing in with a Microsoft account)
   • Go to https://account.microsoft.com and sign in.
   • If already signed in, go to Security and select the Change Password link at the top of the page.
   • Enter the current password, then enter and confirm a new strong password.
   • Select Save.
   • For extra security, enable the option to be prompted to update the password every 72 days.
3. Change a work or school account password (if using one on the PC)
   • Sign in to the My Account portal with the work or school account.
   • Select Password in the left navigation, or Change password in the Password block.
   • Enter the old password, then create and confirm a new password.
   • Select Submit and sign in again when prompted.
4. Change a local Windows account password from another admin account (if using a local account)
   • Sign in with another account that has administrator rights on the PC.
   • Open Computer Management.
   • Expand Local Users and Groups > Users.
   • Right-click the user that needs a new password and select Set Password....
   • Enter and confirm the new password.
   • Note: If there is no other administrator account, the device must be reset. See Reset your PC in the linked article.
5. If the Microsoft account may be hacked
   • After the antivirus scan, change the Microsoft account password as above.
   • If sign-in is not possible, use the Reset your Microsoft account password option from the support article.
   • Then review account security settings (sign-in activity, forwarding, connected accounts, automatic replies) using the links in the compromised-account guidance.
6. Update passwords on other devices and apps
   • After changing the password, update it on phones, tablets, and any mail or other apps that use the same account so they continue to work.

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References:

• How to recover a hacked or compromised Microsoft account
• Change or reset your password in Windows
• Change your Microsoft account password
• Change your work or school account password