Xbox gamepass ultimate refund

Question

Hi.

Months ago I redeemed a xbox gamepass code and I didn't agree to the automatic renewal. Today I look at my bank account and see i have a charge from it. I have tried to refund it but when I try to there's no option to choose refund for the gamepass.

Answer 1

To get a refund for the unexpected Xbox Game Pass Ultimate renewal charge, follow these steps:

1. Go to the Microsoft account Services page and sign in with the account that was charged: https://account.microsoft.com/services.
2. Under Services & subscriptions, locate the Xbox Game Pass Ultimate subscription.
3. Select Manage next to the subscription.
4. Choose Cancel (or Turn off recurring billing) to stop future automatic renewals.
5. After cancellation, request a refund for the recent charge:
   • Go to the refund page for Microsoft subscriptions and follow the instructions to see if the Game Pass charge is eligible for a refund: https://support.microsoft.com/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472.

If the online option still does not show a refund path for Game Pass or the charge, contact Microsoft Support directly from the same refund/help page so an agent can review eligibility for that specific transaction.

If the charge does not appear under the signed-in account, first investigate the billing charge to confirm which account or product it belongs to using the steps here: https://support.microsoft.com/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93, then repeat the steps above on the correct account.

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References:

• How to get a refund on a Microsoft subscription
• How to investigate a billing charge from Microsoft
• Game Pass refund - Microsoft Q&A
• Request refund - Microsoft Q&A
• Cancel a monthly charge on my visa credit card - Microsoft Q&A