how to activate PDF X

Question

I bought pdf X from Microsoft. it is in my account associated with my email ******@outlook.com. what I have to do to activate my PDF X to start using it. I don't know how to log in and when I try to use it, it sends me again to purchase add

Answer 1

Hi, I'm Rodrigo and I will help you.

Make sure you are logged into the same account you purchased PDF X. Open PDF X, and select these options to restore yuor purchase:

Answer 2

To start using a paid Microsoft Store app like PDF X, the purchase must be associated with the same Microsoft account that is signed in on Windows and in Microsoft Store, and the app must be installed while signed in with that account.

Follow these steps:

1. On your Windows 10 PC, open Microsoft Store.
2. In the Store, select your profile icon in the top-right corner.
3. Make sure the account shown is the same Outlook address used to buy PDF X (the one where the purchase appears under your services/subscriptions).
   • If it is different, sign out and sign back in with the correct Outlook account.
4. Still in Microsoft Store, go to Library (or My Library) and look for PDF X in the list of owned apps.
5. Select Install (or Open if already installed) from there. This ensures the license from that account is applied.
6. When PDF X opens, if it prompts for sign-in or license, use the same Outlook account used in Microsoft Store.

If the app still sends back to the purchase page even though the correct account is signed in, verify that the purchase is actually tied to that account by checking the order history/services for that Outlook account in a browser. If the license does not appear there, the app will not activate and support from Microsoft Store or the app publisher is required.

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References:

• Why do I need an account to sign in to Microsoft 365 or Office?
• I can't sign in to my Microsoft account