Microsoft account security info was deleted

Question

Hey, so I was playing minecraft with my friends on a server, (cat pvp) and I got muted for saying "Did you kill yourself?" (he killed himself) and then I went to appeal so I could talk again, but I joined a discord server that was fake, leading me to put my email, then i sent the one time code.

Is there a way to get my account back? Ive tried sending a code to my account, but the email is no longer under that name I think, so idk how I can get this account back, and I really need to have access to it.

I can add more details later

But thanks.

Answer 1

Unfortunately, in this case, there is nothing that can be done to recover the account.

Best regards,

Darhyl

Answer 2

I'm afraid that information is not needed.But I highly recommend checking these guidance notes on how to fill out the account recovery form properly:

https://support.microsoft.com/account-billing/guidance-notes-for-the-microsoft-account-recovery-form-4dd8fef1-33d2-4fbe-9352-66127ab9b50e

Best regards,

Darhyl

Answer 3

Hey there! Nice to meet you!

Based on your description, your account was compromised. The hacker was able to remove the account's primary email address/security info and replace it with their own email address.

The only way to recover a hacked account is through the official Microsoft troubleshooter guide:

https://support.microsoft.com/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

If the account recovery web form doesn't work, and since the security info has been replaced by the hacker, I'm afraid there is no other working method to recover the Microsoft account, and Microsoft Support cannot help either.

However, I would recommend reaching out to Minecraft Support regarding your Minecraft account if they can provide an alternative option:

https://help.minecraft.net/hc/en-us/request/new?ticket_form_id=360001225811

Thank you for your understanding.

Best regards,

Darhyl