Windows Store Product Not Available

Question

I'm trying to download spotify via Windows store and it keeps saying product not available even though I changed my account settings to be based in the US, please help

Answer 1

Hi,

This is because your device and app detect your IP address, which might be in your current region. I suggest downloading Spotify directly from spotify official website. They have an option to download Spotify directly from them.

If you need more assistance, please let me know.

Stay Safe!

Answer 2

In Microsoft Store, “Product not available” for an app like Spotify usually means one of the following, even if the Microsoft account region is set to the US:

1. The app is not available in the current device’s region settings.
2. The app is not compatible with the device.
3. The app has been removed or is temporarily unavailable.

Work through these steps on the Windows 10 PC:

1. Confirm Windows region and restart
   • Go to Settings > Time & Language > Region.
   • Set Country or region to United States.
   • Restart the PC.
2. Reset the Microsoft Store cache
   • Press Windows key + R.
   • Type wsreset.exe and select OK.
   • A blank Command Prompt opens, then closes after a few seconds, and Microsoft Store reopens automatically.
   • In Store, search for Spotify again.
3. Check Microsoft account and device authorization
   • Make sure the PC is signed in with the same Microsoft account whose region is set to the US.
   • If needed, verify the device is added to the Microsoft account as described in Manage your devices for Microsoft Store (linked from the context).
4. Check for Windows and Store updates
   • Go to Settings > Update & Security > Windows Update > Check for updates and install any available updates.
   • Open Microsoft Store.
   • Go to See more (…) > Downloads and updates > Get updates and let Store update itself and other apps.
5. Verify compatibility and availability
   • Microsoft Store hides or blocks the purchase/install button if the app is incompatible with the device (for example, Windows version, architecture, or device type).
   • If Spotify still shows as unavailable after the steps above, it is likely either not compatible with that specific device or temporarily removed/unavailable in the Store for that configuration.

If none of these steps change the status and other apps install normally, the issue is almost certainly app availability/compatibility rather than the account region.

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References:

• I can't find or install an app from Microsoft Store
• Find and install your Microsoft downloads from Microsoft Store
• Fix problems with apps from Microsoft Store