Refunds of funds

Question

My uncle linked my card to a Microsoft subscription, even though I don't use it, and I immediately canceled the subscription, but the funds were still withdrawn from the card. I am now requesting a refund since I do not use the subscription and have already cancelled

Answer 1

To request a refund in this situation, the subscription must first be cancelled on the correct Microsoft account, and then refund eligibility can be checked and requested.

1. Go to the Services & subscriptions page: https://account.microsoft.com/services (or for Microsoft 365 specifically: https://account.microsoft.com/services/microsoft365) and sign in with the same Microsoft account that was used to purchase the subscription.
2. Locate the subscription that was paid with the linked card and select Manage.
3. If it is not already cancelled, select Cancel (or Upgrade or Cancel) and follow the prompts to complete cancellation.
4. After cancellation, follow the refund guidance for Microsoft subscriptions in the refund article: How to get a refund on a Microsoft subscription. Not all cancellations result in a refund; eligibility depends on subscription type, timing, and country/region.
5. If the subscription was purchased through Google Play or the Apple App Store instead of directly from Microsoft, contact their support to request cancellation/refund, as those stores handle billing themselves.
6. If the charge is not recognized or the account that made the purchase is unclear, use the Manage your payments page from the same Microsoft account to investigate the charge and confirm what subscription it belongs to.
7. If self-service steps do not resolve it or the charge appears fraudulent (for example, made without consent), contact Microsoft Support via the Contact Microsoft Support link in the refund article and provide details of the charge so they can review refund options.

If the subscription and country/region qualify for prorated refunds (for example, certain Microsoft 365 or Copilot Pro subscriptions in listed countries), cancelling within the applicable window may result in an automatic prorated refund after cancellation.

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References:

• How to get a refund on a Microsoft subscription
• Microsoft Copilot Pro
• Unable to cancel your Microsoft subscription
• Countries with prorated refunds for Microsoft subscriptions
• Check the status of your Microsoft Store return or refund
• Can I speak to someone? -- Billing issues - Microsoft Q&A
• Cancel a monthly charge on my visa credit card - Microsoft Q&A
• Request refund - Microsoft Q&A
• Game Pass refund - Microsoft Q&A
• investigate a billing charge - Microsoft Q&A