i cant access to my personal email

Question

i cant access to my personal email because i got this message
We have detected unusual activity on your Microsoft account <Mod remove PII> @gmail.com, or believe your credentials are at risk.

For your security and to ensure only you have access to your account, we will ask you to verify your identity and change your password.

and i did not do any thing is a mistake and when i try to access my email with my number it give me this message

Try another verification method

That verification method isn't working right now. Please try another method.

so i cant access my email

my email is
<Mod remove PII> @gmail.com

Answer 1

Hey there! Nice to meet you!

The error message, "Try another verification method" is an indication that your account is temporarily blocked from resetting your password due to the system detecting unusual activity.

Since you have access to your recovery phone number, please perform these steps to fix the verification method error:

1. Perform a password reset via Incognito/InPrivate window using different devices and network services.
2. If it doesn't work, wait exactly 48 hours to reset the password.
3. If the issue persists, kindly wait exactly 1 week to perform another password reset. The idea is to wait for the account lock to expire first before you reset the password, as stated in this article: https://support.microsoft.com/account-billing/troubleshooting-verification-code-issues-409090c4-92b5-42b9-8ae6-bcc97e62fc48#:~:text=If%20you%20received%20a%20Microsoft%20verification%20code%20that%20you%20did#:~:text=If%20you%20received%20a%20Microsoft%20verification%20code%20that%20you%20did

Important: Please make sure not to attempt to sign in or reset the password within that timeframe (48 hours or 1 week), as this may reset the lock cooldown.

Thank you for your understanding! Please feel free to let me know if you need anything else.

Best regards,

Darhyl