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payment authentication verification failed

Gillian Morrall 0 Reputation points
2026-03-07T14:24:17.6566667+00:00

Entered Microsoft 365 product key in, verified, completed payment section with card details (no probs with card & it remembered the card details) but it would not progress any further. So, still on limited free usage... any advice please.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
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  1. Sumit D - IA 164.2K Reputation points Independent Advisor
    2026-03-07T15:11:11.18+00:00

    Hi Gillian,

    Could you please try an InPrivate Window to buy? Please press CTRL+SHIFT+N and try to buy from there.

    Also check:

    https://support.microsoft.com/en-us/account-billing/troubleshoot-buying-issues-with-microsoft-store-ca603a8a-7123-3fa1-d1e8-4043f75f2f31

    I hope this information helps. If you have any more questions, don't hesitate to reach out.

    Otherwise, please take a moment to rate the answer. Wishing you good luck!4

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