Request to merge duplicate Microsoft Learn accounts

Question

Hello Support Team,

I am facing an issue with my **Microsoft Learn / **Microsoft Credentials profile.

My personal email ID appears to have two separate Microsoft Learn accounts. Because of this duplication, my Azure certifications are not visible in the credentials section when I log in.

Earlier I was able to download one certificate, but now I cannot see my certifications in either profile. I believe my certifications are linked to one of the duplicate profiles.

I kindly request you to merge the duplicate accounts into a single profile so that all my certifications appear correctly.

I can provide my email ID, phone number, candidate ID, and any other verification details if required.
**email ID : ****@gmail.com

Thank you for your support.

Answer 1

Try to add an account:

https://learn.microsoft.com/en-us/training/support/learn-profile-manage

Or contact support:

https://learn.microsoft.com/en-us/credentials/support/help