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issues merging files

Cyana Yanguez 0 Reputation points
2026-03-07T19:39:22.61+00:00

Hello. I'm trying to merge files from my onedrive but it's not working.

Microsoft 365 and Office | OneDrive | For home | Other

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  1. John Jefferson Doyon 65,415 Reputation points Independent Advisor
    2026-03-07T20:17:03.11+00:00

    Hi, I'm John!

    Just to clarify first. The merge feature in OneDrive is usually handled by Microsoft 365 (Word for the web / PDF tools). Sometimes the selection does not register correctly in the web interface.

    A few quick things you can try:

    • Refresh the OneDrive page and try selecting the files again.
    • Try using a different browser (Edge or Chrome works best with OneDrive).
    • Clear the browser cache or open OneDrive in a private/incognito window.
    • Make sure you are selecting the files using the checkbox beside the file name, not just highlighting them.

    If issue persists, to help narrow down the issue:

    1. Are both PDF files stored in the same OneDrive folder?
    2. What browser are you currently using?
    3. Does the issue happen if you try in Microsoft Edge?

    Also, if possible, try signing out of OneDrive and signing back in, then test the merge again.

    Click "Add comment" to let me know.

    Regards,

    John J.D.

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